In some cases, CSRF would prevent accessing the EM server from the browser due to the CSRF “Cross-Site Request Forgery” validation when having a proxy server, and needs to disable this protection. Product Enterprise Manager version 24.12 and higher Steps to Disable -Windows -Linux
Author: Mena Awed
Exacq server is sending a DHCP discovery message on the network with different Mac address.
Description Exacq server installed on Windows is sending a DHCP discovery message on the network using different Mac address. Exacq logs Wireshark logs Product ExacqVision server “All versions” Solution Set a Windows Firewall outbound rule to block the DHCP port 67 on UDP. assign the IP manually to Exacq server NICs.
Fresh Install Enterprise Manager 24.12 and up on Linux
Product Requirements Ubuntu 20.04 or higher Manually installing PostgreSQL 17 Remove any installed EM server if existed Installing PostgreSQL Update Ubuntu repository list Install PostgreSQL 17 Ensure the port number is set to 5432, and update max-connections from 100 to 500. This is important when managing a large number of servers. Navigate to the Connections… Continue reading Fresh Install Enterprise Manager 24.12 and up on Linux
Motion is not recording for ONVIF Cameras on Exacq Server 24.06 & 24.09
Description We have seen several model of cameras from several manufacturers ran into some motion issues. Motion recording is not working on an ONVIF camera with Exacq server version 24.06 & 24.09. We were able to fix this issue with the official release of 24.12 server and client. Product Exacq server versions 24.06 & 24.09… Continue reading Motion is not recording for ONVIF Cameras on Exacq Server 24.06 & 24.09
Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier
Description When Activating an event for the door held on Ccure, it will not get activated on Exacq side and will not get triggered via event linking. Product Exacq Server and Client versions 24.03 & 24.06 Ccure 9000 & Firmware=”web=7.0.1174.174, app=4.0.0″ Steps to Reproduce Creating the door held event on Ccure side then trying to… Continue reading Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier
Performance issue when analytics enabled on Exacq
Description issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time. Product ExacqVision Server versions 23.09 & 24.03 & 24.06 Steps to Reproduce 1) install 23.09.9.0 exacqvision server software2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.0083) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection4)… Continue reading Performance issue when analytics enabled on Exacq
De-elevation not working on Ubuntu 20.04 and higher
Product exacqVision Server Steps to reproduce Use the following command per the hardening guide sudo dpkg-reconfigure –p low edvrserver Expected Results De-elevating the exacqVision Server Actual Results Getting the following error Solution The fix for this issue will be back patched to 24.03.X We strongly recommend checking our Exacq server release notes to be aware… Continue reading De-elevation not working on Ubuntu 20.04 and higher
Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision
Description When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision. Product exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70. Steps to Reproduce Expected Results All Kantech inputs are displayed. Actual Results Solution The Kantech team has… Continue reading Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision
Analytics Email attachment is causing a High CPU utilization
Description When setting Event Linking for analytics to attach a video to the email notification, it would cause a high CPU utilization Product exacqVision Server 23.09.6.1 Steps to Reproduce Expected Results Send emails with attachments without any issues. Actual Results Not sending all the emails and causing a high CPU utilization and may crash the… Continue reading Analytics Email attachment is causing a High CPU utilization
Can’t reinstall the EM server
When uninstalling Exacq EM server version 23.06 or above and reinstalling it again on the Windows unit, It will not complete the installation and ask to close the open session even if no sessions are open. Root cause The root cause of this issue is The Microsoft Open Database Connectivity (ODBC) that was not removed… Continue reading Can’t reinstall the EM server