exacqVision Mobile

Additional Okta (and Entra ID) Configuration Required for exacqVision Mobile OAuth Authentication for some Environments

Summary When configuring OAuth authentication for exacqVision using Okta or Microsoft Entra ID, Enterprise Manager and the desktop client may authenticate successfully while exacqVision Mobile fails with a 400 error. Typical error text seen in the mobile application includes: Identity Provider: Unknowninvalid_request This behavior occurs even when the OAuth configuration appears to match current Exacq… Continue reading Additional Okta (and Entra ID) Configuration Required for exacqVision Mobile OAuth Authentication for some Environments

Creating Low Res Sub Streams for Exacq Mobile Application

Description This document will highlight the process to create and utilize the low res sub streams when monitoring cameras in the Exacq Mobile Application.For optimal performance when using the Exacq Mobile application, it is recommended to configure a low-resolution sub-stream at the client level. While the mobile app can display a limited number of high-resolution… Continue reading Creating Low Res Sub Streams for Exacq Mobile Application

Enabling Debug Logging in the Exacq Mobile Application

Purpose This article provides step-by-step instructions for enabling debug logging in the Exacq Mobile application. Debug logs are useful when diagnosing issues such as connection failures, video playback problems, or unexpected application behavior. Logs can be exported and shared with support teams for further analysis. When to Use Debug Logging Debug logging should be disabled… Continue reading Enabling Debug Logging in the Exacq Mobile Application

exacqVision Mobile App Stuck on Loading Icon After Reinstall (Android)

Description The exacqVision mobile app fails to open and becomes stuck on the exacq loading icon. This issue has been observed on some Android devices and typically occurs after the app has been uninstalled and then reinstalled. Product Steps to Reproduce Expected Result The exacqVision mobile app opens successfully and loads to the login screen.… Continue reading exacqVision Mobile App Stuck on Loading Icon After Reinstall (Android)

Mobile APP 26.0.3.0 Mechanical PTZ wheel is not displaying

Warning: Level 2 Document – Please do not distribute. Description Updated mobile application to 26.0.3 and lost the PTZ wheel in the app on the focus page.PTZ controls are not showing up in his IOS appConfirmed that they are not showing up the android app. Product MOBILE APP- 26.0.3 Steps to Reproduce Added PTZ… Continue reading Mobile APP 26.0.3.0 Mechanical PTZ wheel is not displaying

Exacq 26.0 Remote Connections Unreliable or fail to connect

Warning: Internal Document – Please do not distribute. Issue Summary After upgrading to 26.0, users may find that remote connections (via our mobile and desktop clients) to their server are unreliable or fail to connect. Specifically: Current Workaround If customers report that remote access no longer works: Resolution Plan Our engineering team has identified… Continue reading Exacq 26.0 Remote Connections Unreliable or fail to connect

exacqVision OAuth Integration Guide

Configuring exacqVision With Your Identity Provider (IdP) 1. Introduction exacqVision now supports modern authentication standards through OAuth 2.0 and OpenID Connect (OIDC), enabling secure user authentication through popular identity providers such as Okta and Microsoft Entra ID (Azure AD). This guide walks through: 2. OAuth and OIDC Basics (Vendor‑Agnostic) OAuth 2.0 and OpenID… Continue reading exacqVision OAuth Integration Guide

Category: exacqVision Mobile