Description When having Kantech Board connected to the Exacq Server, Client Software keeps refreshing the configs and that prevents the Exacq client from creating an Email notifications profile. affected version is 23.03 or lower Solution Updating ExacqVision Server and Client to version 24.03 or above. Updating the Kantech Entrapass to version 8.80 or above.
Author: Mena Awed
LDAP connection requirements
Description:- In order to succeed in the remote client authentication via LDAP, We will need to make sure that we have the following three points. The way Kerberos tickets work is that we need all three points able to see and connect to each other, so we need to check these requirements before establishing the… Continue reading LDAP connection requirements
Email notification attachment is not working with H.265 format
Description:- When cameras set to work on H.265 format, Email notification attachment will not work with Exacq server version 23.09 and older. Workaround:- Switch the cameras to work on H.264 format Resolution:- This feature is not supported yet on Exacq Software and will be added on ExacqVision Server version 23.12 and newer.
Client Software is crashing when trying to create an event linking
Description:- The client Software crashes once trying to create an even link for the security integration, especially when selecting the DSC security integration alarm input. Solution:- This issue has been fixed on ExacqVision Client Ver23.03.106 and above ExacqVision Client version 23.03.106 can be downloaded Here
EM server can’t update the web service and showing “Remote Restriction”
Description When connecting the web service to the EM server, The EM server can connect to the web service. However, it can’t push an update to it or remotely administrate the web service and keeps going back and force between “Remote Restriction” and “Running” Solution This issue has been fixed on Enterprise Manager Version 23.03.103… Continue reading EM server can’t update the web service and showing “Remote Restriction”
How to change the logical sectors of WD HDDs
Description:- Some of the drives on the raid system are not working on the same raid array with the other drives even if it’s Identical, except the logical sectors showing 512b for the majority and 4K for the new drive or vice versa, so to convert this drive, you will need to use a unique… Continue reading How to change the logical sectors of WD HDDs
How to capture the traffic from the terminal via Tshark
How to capture the traffic from the terminal via Tshark Discription The following steps will show you how to capture the traffic data via the terminal using Tshark Steps Updating the repositories and installing tshark. You can check the NIC on your machine via the following command. To run the tshark via terminal capturing from… Continue reading How to capture the traffic from the terminal via Tshark
The audio is not working and showing “PA_OpenStream (-9996) Invalid device”
Description The audio is not working on the Exacq server and is giving a message “PA_OpenStream (-9996) Invalid device.” Solution The issue is a failed sound card, so it needs an RMA to replace the motherboard or install another sound card
Avigilon H4A Multisensor Camera Not Connecting
Description Avigilon H4A Multi-Sensor Camera s will not connect and are returning an OnvifnvcPI SOAP receive error. Product Steps to Reproduce Add an Avigilon H4A Multi-Sensor Camera Expected Results Camera connects Actual Results Camera fails to connect and returns the following log entriies SOAP Error 12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error… Continue reading Avigilon H4A Multisensor Camera Not Connecting
The Event monitoring trigger is not switching the video
The Event monitoring trigger is not switching the video Description The Event monitoring trigger is not switching the video the first time if you run it while another trigger works. Reproducing the issue:- creating Two event monitoring profiles using the Video Panel/View type and setting two soft triggers to trigger it manually, then set the… Continue reading The Event monitoring trigger is not switching the video