Introduction In some Environments it may seem logical to deploy a second Enterprise Manager server for user and NVR management. Although alternate configurations can be deployed, it is discouraged and currently unsupported to connect an ExacqVision NVR to more than one instance of Enterprise Manager simultaneously – this will create ownership, database, and management conflicts. … Continue reading Connecting an NVR to more than one Enterprise Manager server
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Additional Okta (and Entra ID) Configuration Required for exacqVision Mobile OAuth Authentication for some Environments
Summary When configuring OAuth authentication for exacqVision using Okta or Microsoft Entra ID, Enterprise Manager and the desktop client may authenticate successfully while exacqVision Mobile fails with a 400 error. Typical error text seen in the mobile application includes: Identity Provider: Unknowninvalid_request This behavior occurs even when the OAuth configuration appears to match current Exacq… Continue reading Additional Okta (and Entra ID) Configuration Required for exacqVision Mobile OAuth Authentication for some Environments
Creating Low Res Sub Streams for Exacq Mobile Application
Description This document will highlight the process to create and utilize the low res sub streams when monitoring cameras in the Exacq Mobile Application.For optimal performance when using the Exacq Mobile application, it is recommended to configure a low-resolution sub-stream at the client level. While the mobile app can display a limited number of high-resolution… Continue reading Creating Low Res Sub Streams for Exacq Mobile Application
Enterprise Manager Oauth login fails due to Missing Groups Claim in Access Token using Okta
Description When configuring Enterprise Manager (EM) to authenticate users through Okta using OAuth2/OIDC, login may fail even though the Okta sign-in sequence itself completes successfully. Be Aware: Enterprise Manager logs may show the following warnings or errors: – WARNING backend.py:227 No group associations found for OAuth user. – ERROR token_handler.py:313 Failed to decode token. … Continue reading Enterprise Manager Oauth login fails due to Missing Groups Claim in Access Token using Okta
Configuring DjangoSecure SSL Header for Enterprise Manager – Windows
Enterprise Manager versions 25 through the latest releases support Django’s SECURE_PROXY_SSL_HEADER setting, which allows administrators to define an HTTP header/value pair that tells Django a request is secure. This may be required in environments using:OAuth‑based authenticationReverse proxies or load balancersWildcard SSL certificatesTLS termination prior to Enterprise Manager By default, Enterprise Manager does not enable this… Continue reading Configuring DjangoSecure SSL Header for Enterprise Manager – Windows
Child‑domain users fail SSO/LDAP authorization on specific versions of Exacq Server software
Issue Summary After upgrading to certain versions 25.1.6.0 or later, environments with multi‑domain Active Directory or configurations using Global Catalog over SSL (port 3268,3269) may see child‑domain users fail to authenticate via SSO/LDAP. Typical symptoms Exacq Client can query child domain groups, but child domain user query fails.Login attempts show “Not Authorized in LDAP.” “Auth… Continue reading Child‑domain users fail SSO/LDAP authorization on specific versions of Exacq Server software
Illustra Camera RTSP strings
Introduction This article outlines the RTSP Strings for Illustra cameras Illustra Fisheye Gen1 Primary Stream:rtsp://[username]:[password]@[CameraIP]:7779/primarystreamSecondary Stream:rtsp://[username]:[password]@[CameraIP]:7781/secondarystreamPrimary Video & Audio:rtsp://[username]:[password]@[CameraIP]:7778/primarystreamSecondary Video & Audio:rtsp://[username]:[password]@[CameraIP]:7780/secondarystreamAudio Stream:rtsp://[username]:[password]@[CameraIP]:7777/audio Illustra Fisheye Gen2 Stream1 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1Stream1 Audio:rtsp://[username]:[password]@[CameraIP]:554/audioStreamId=1Stream1 Video & Audio:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1&audioStreamId=1ONVIF:rtsp://[username]:[password]@[CameraIPaddress]:554/onvif/videoStreamId=1 Illustra Fisheye Gen4 Stream1 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1Steam2 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=2Steam3 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=3 Illustra Flex Gen2 Stream1 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1Stream1 Audio:rtsp://[username]:[password]@[CameraIP]:554/audioStreamId=1Stream1 Video & Audio:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1&audioStreamId=1ONVIF:rtsp://[username]:[password]@[CameraIPaddress]:554/onvif/videoStreamId=1 Illustra Pro Gen2 Stream1 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1Steam2 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=2ONVIF:rtsp://[username]:[password]@[CameraIPaddress]:554/onvif/videoStreamId=1 Illustra… Continue reading Illustra Camera RTSP strings
Streaming Slowness / FPS Misconfigured on ExacqVision
Introduction Streaming slowness is one of the most common videos quality issues reported by customers using ExacqVision. Support cases show a consistent pattern: This KB provides a workflow and links to KBs that can assist with finding the issue and resolving this. Common Symptoms Typically reported: Example: FPS was set to 1 FPS, causing severe… Continue reading Streaming Slowness / FPS Misconfigured on ExacqVision
Configuring Exacq Enterprise Manager (EM) for Active Directory (LDAP/LDAPS) and Global Catalog
Warning: Level 2 – Please do not distribute. Audience: Level 2 Support Applies to: Exacq Enterprise Manager (EM), AD Integration, Multi-domain Forests 1. Overview This KB describes how to configure Exacq Enterprise Manager (EM) to authenticate against Active Directory. It includes LDAP field requirements, recommended filters, and how to enable forest-wide authentication with the Global… Continue reading Configuring Exacq Enterprise Manager (EM) for Active Directory (LDAP/LDAPS) and Global Catalog
Updating Database Credentials or Webservice Port in Exacq Enterprise Manager
Description Warning: Level 2 Document – Please do not distribute. If you need to update the database username, database password, or webservice port settings for Exacq Enterprise Manager (EM), follow the steps below. NOTE: These instructions apply to both Windows and Linux installations. Product ExacqVision Enterprise Manager Steps to change values: 1. Open a… Continue reading Updating Database Credentials or Webservice Port in Exacq Enterprise Manager