Tag: exacqVision Server

Person Counting in ExacqVision Server

Description Customers may request people/person counting analytics from Illustra Pro Gen 4 cameras to be available directly within ExacqVision (Exacq Server/Client) for monitoring, reporting, or operational insights. This article clarifies the current product capability and how to handle these requests. Product ExacqVision Server Expected Results Actual Results Solution Person counting analytics from cameras is not… Continue reading Person Counting in ExacqVision Server

Exacq 26.0 Remote Connections Unreliable or fail to connect

Warning: Internal Document – Please do not distribute.   Issue Summary After upgrading to 26.0, users may find that remote connections (via our mobile and desktop clients) to their server are unreliable or fail to connect. Specifically: Current Workaround If customers report that remote access no longer works: Resolution Plan Our engineering team has identified… Continue reading Exacq 26.0 Remote Connections Unreliable or fail to connect

Exacq server is sending a DHCP discovery message on the network with different Mac address.

Description  Exacq server installed on Windows is sending a DHCP discovery message on the network using different Mac address. Exacq logs Wireshark logs Product  ExacqVision server “All versions” Solution Set a Windows Firewall outbound rule to block the DHCP port 67 on UDP. assign the IP manually to Exacq server NICs.

Performance issue when analytics enabled on Exacq

Description  issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time. Product ExacqVision Server versions 23.09 & 24.03 & 24.06 Steps to Reproduce  1) install 23.09.9.0 exacqvision server software2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.0083) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection4)… Continue reading Performance issue when analytics enabled on Exacq

De-elevation not working on Ubuntu 20.04 and higher

Product  exacqVision Server Steps to reproduce Use the following command per the hardening guide sudo dpkg-reconfigure –p low edvrserver Expected Results  De-elevating the exacqVision Server Actual Results  Getting the following error Solution The fix for this issue will be back patched to 24.03.X We strongly recommend checking our Exacq server release notes to be aware… Continue reading De-elevation not working on Ubuntu 20.04 and higher

Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

Description When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision. Product exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70. Steps to Reproduce Expected Results All Kantech inputs are displayed. Actual Results Solution The Kantech team has… Continue reading Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

analyticpi plugin fails to load

Description Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of “Failed – – 1” and the Version column displays “load code – 1”. <br> Product <br> Expected Result Users expect the analyticpi plugin to show a Version number… Continue reading analyticpi plugin fails to load

Illustra Multisensor Backwards Compatibility

Background Over many years the number of Illustra camera related plugins had grown. An engineering effort was aimed at consolidating these to make selection of the appropriate plugin easier for users. exacqVision Server 24.03 represents a configuration shift which could affect users that attempt to downgrade the server application to versions earlier than 24.03. This… Continue reading Illustra Multisensor Backwards Compatibility