Introduction Accurate time is critical for search, playback, exports, and multi-camera correlation. This article explains how to troubleshoot NTP drift and timeline mismatch in exacqVision by validating server time, time zone/DST, and camera time sources. Problem Users report that video time overlays do not match real time, searches return clips offset by minutes/seconds, or multi-camera… Continue reading NTP Drift and Timeline Mismatch Troubleshooting (exacqVision Server Cameras)
Category: exacqVision Server
Exacq Remote Connection Failure Due to Incorrect Default Gateway Configuration
Description Intermittent failure of Exacq system to connect to the Exacq Cloud “Switchboard” service (switchboard-prod.exacqiq.com). Logs show repeated connection failures to IP 20.7.223.48:443 with “No route to host” and DNS resolution issues. Issue was traced to incorrect NIC default gateway configuration on the Exacq server, preventing proper outbound routing despite apparent internet connectivity. Product Steps to Reproduce Expected Results Actual Results Solution
Enable Linux File/Folder Auditing for exacqVision Recordings and Logs (Auditd)
Introduction This article explains how to enable Linux auditing so you can see who created, modified, or deleted files inside exacqVision storage locations (recorded footage folders) and the exacqVision log directory on Linux. The recommended method uses the Linux Audit Framework (auditd), which records file activity at the system-call level. Problem Recorded video or log… Continue reading Enable Linux File/Folder Auditing for exacqVision Recordings and Logs (Auditd)
Understanding Age-Based Retention vs Space-Based Retention in exacqVision
Introduction ExacqVision can delete recorded video based on either (1) a target retention age (days) or (2) available disk space. Understanding which mechanism that is active helps distinguish normal overwrite behavior from suspicious or unexpected deletions. Problem Administrators notice recorded video disappearing sooner than expected and need to know whether this is expected (retention/overwrite) or… Continue reading Understanding Age-Based Retention vs Space-Based Retention in exacqVision
Best Practices Before Applying Ubuntu (Linux) OS Updates on exacqVision Servers
Introduction Ubuntu OS updates (security, package, and kernel updates) can restart services or require a system reboot, which temporarily interrupts exacqVision recording. This article provides a concise checklist to follow before applying any Ubuntu updates on an exacqVision server to reduce risk and ensure recording resumes correctly. Problem Customers routinely apply Ubuntu updates using standard… Continue reading Best Practices Before Applying Ubuntu (Linux) OS Updates on exacqVision Servers
SelfTest Report ALL- Ignored unsupported
DESCRIPTION: Self Test Reports the following error in the logs every minute. 1/11/2025 12:00:54.222 AM (GMT-6:00) SysMgmtPI Warning SELFTEST: REPORT ALL – ignored, unsupported [0:4, 0:5, 0:6, 0:7, 0:8, 0:9, /dev/nvme0, 0:10, 0:11]. Exacq Version: Exacq Server 25.1.2- 25.1.10.0Linux Ubuntu 22.04.4 LTS Understanding “evselftest” Messages on A‑Series Systems Overview Some A‑Series systems may display recurring… Continue reading SelfTest Report ALL- Ignored unsupported
Difference Between TCP, TCP Listening, HTTP, and UDP Serial Profile Protocols in exacqVision
Introduction exacqVision can ingest serial data (for example POS/ATM/access-control text strings) and then use Serial Profiles to store, display, search, and trigger actions from that data. Serial data is typically unencrypted, clear-text/ASCII characters delivered either through a physical serial interface (UART/RS-232/RS-485) or over the network (serial-over-IP). This article explains how the Serial Port “Type” options… Continue reading Difference Between TCP, TCP Listening, HTTP, and UDP Serial Profile Protocols in exacqVision
X-Series Fan Noise and how to reduce Noise Levels
Description The X‑Series platform is designed to dynamically adjust fan speeds to maintain proper system cooling. During normal operation, the unit may become noticeably loud at times as the fans increase speed to meet thermal demands. This behavior is expected and ensures the hardware remains within safe operating temperatures. By default, all X‑Series systems ship… Continue reading X-Series Fan Noise and how to reduce Noise Levels
Axis Dewarper Not showing for the F9114 and F9114R-Mk II
Product Exacq Server 26.0.3.0 Windows and Linux. Steps to Reproduce Add camera to client.Navigate to Digital PTZ/Fisheye tab under Add IP Cameras.Select drop down menu for the Fisheye dewarp.Editing from Generic Ceiling, Ground, and Wall adds a giant black bubble on the live view. Editing the Generic options of X,Y, and R does not remove… Continue reading Axis Dewarper Not showing for the F9114 and F9114R-Mk II
Exacq Data Preservation, Transfer & Offload – Important Information
Overview This article outlines important considerations regarding data preservation, backup, and transfer when Exacq equipment is being serviced, repaired, or returned. Our goal is to help customers understand their options and responsibilities so they can take appropriate steps to protect their data. Important Notes on Data Backup and Preservation Example Scenario Scenario:A customer submits an… Continue reading Exacq Data Preservation, Transfer & Offload – Important Information