Introduction Accurate time is critical for search, playback, exports, and multi-camera correlation. This article explains how to troubleshoot NTP drift and timeline mismatch in exacqVision by validating server time, time zone/DST, and camera time sources. Problem Users report that video time overlays do not match real time, searches return clips offset by minutes/seconds, or multi-camera… Continue reading NTP Drift and Timeline Mismatch Troubleshooting (exacqVision Server Cameras)
Category: exacqVision Client
How to Enable Serial PTZ and Alarm Inputs on Hanwha SPE‑1630 Encoder
Description When using a Hanwha SPE‑1630 encoder, serial PTZ control requires the ONVIF plugin to expose the serial PTZ dropdown in the PTZ tab. However, switching to the ONVIF plugin can cause alarm input issues where input alarms do not trigger. This occurs because the Hanwha encoder is configured to use the Hanwha API by… Continue reading How to Enable Serial PTZ and Alarm Inputs on Hanwha SPE‑1630 Encoder
Understanding Age-Based Retention vs Space-Based Retention in exacqVision
Introduction ExacqVision can delete recorded video based on either (1) a target retention age (days) or (2) available disk space. Understanding which mechanism that is active helps distinguish normal overwrite behavior from suspicious or unexpected deletions. Problem Administrators notice recorded video disappearing sooner than expected and need to know whether this is expected (retention/overwrite) or… Continue reading Understanding Age-Based Retention vs Space-Based Retention in exacqVision
Best Practices Before Applying macOS Updates and Updating the exacqVision Client
Introduction macOS updates (security updates, point releases, and major upgrades) and exacqVision Client updates can change device permissions, network behaviour, and required system components. Use this checklist before updating macOS or the exacqVision Client on Mac to reduce downtime and avoid common login, video display, or connectivity issues. Problem Users update macOS or the exacqVision… Continue reading Best Practices Before Applying macOS Updates and Updating the exacqVision Client
Difference Between TCP, TCP Listening, HTTP, and UDP Serial Profile Protocols in exacqVision
Introduction exacqVision can ingest serial data (for example POS/ATM/access-control text strings) and then use Serial Profiles to store, display, search, and trigger actions from that data. Serial data is typically unencrypted, clear-text/ASCII characters delivered either through a physical serial interface (UART/RS-232/RS-485) or over the network (serial-over-IP). This article explains how the Serial Port “Type” options… Continue reading Difference Between TCP, TCP Listening, HTTP, and UDP Serial Profile Protocols in exacqVision
MAC OS Axis Dewarper
Description: Mac OS Clients do not show Axis Dewarper options in the camera setting page. Product: ExacqClient 26.0.2.0 Reason: Axis provides their own proprietary dewarping module, and currently they have not released a Mac ARM–compatible version. Because of that limitation on the Axis side, the only available option on macOS ARM devices is to use… Continue reading MAC OS Axis Dewarper
Remote Connectivity for Desktop Client – What to Expect
Overview The Remote Connection feature in the exacqVision Desktop Client enables users to securely access their exacqVision systems from anywhere without the need for: Remote Connection leverages Microsoft Azure cloud‑based infrastructure to establish a secure, outbound-only connection between the exacqVision server and the Desktop Client. This significantly simplifies remote access, especially for customers with limited… Continue reading Remote Connectivity for Desktop Client – What to Expect
Axis Q1800-LE-3 Adds an Additional Stream in the Client
Description If this camera is added to the client, it will add a secondary stream in the list on the left in the client under Camera Recording. (see below)When connected, in add IP cameras the license only shows one license being used.However, the camera will show the stream twice in tree under camera recording.1. The… Continue reading Axis Q1800-LE-3 Adds an Additional Stream in the Client
Mobile APP 26.0.3.0 Mechanical PTZ wheel is not displaying
Warning: Level 2 Document – Please do not distribute. Description Updated mobile application to 26.0.3 and lost the PTZ wheel in the app on the focus page.PTZ controls are not showing up in his IOS appConfirmed that they are not showing up the android app. Product MOBILE APP- 26.0.3 Steps to Reproduce Added PTZ… Continue reading Mobile APP 26.0.3.0 Mechanical PTZ wheel is not displaying
Direct Search on Local Client Returns No Results
Description When Direct Search is enabled on the local exacqVision client, users may experience issues where searches return no results and recorded video does not play back. This issue only affects the local client and does not impact remote clients connected to the same server. Product exacqVision Client (Locally on the server unit) Steps to… Continue reading Direct Search on Local Client Returns No Results