Description: Mac OS Clients do not show Axis Dewarper options in the camera setting page. Product: ExacqClient 26.0.2.0 Reason: Axis provides their own proprietary dewarping module, and currently they have not released a Mac ARM–compatible version. Because of that limitation on the Axis side, the only available option on macOS ARM devices is to use… Continue reading MAC OS Axis Dewarper
Month: March 2026
Enterprise Manager OAuth Authentication Fails with ImmatureSignatureError
Warning: Level 2 Document – Please do not distribute. Description This article documents an authentication failure scenario in Enterprise Manager when using OAuth2/OIDC in Windows virtualized environments, where login fails due to JWT issued-at (iat) validation errors. The failure persists even when system time and NTP settings appears correct and cannot be resolved through… Continue reading Enterprise Manager OAuth Authentication Fails with ImmatureSignatureError
Exacq Data Preservation, Transfer & Offload – Important Information
Overview This article outlines important considerations regarding data preservation, backup, and transfer when Exacq equipment is being serviced, repaired, or returned. Our goal is to help customers understand their options and responsibilities so they can take appropriate steps to protect their data. Important Notes on Data Backup and Preservation Example Scenario Scenario:A customer submits an… Continue reading Exacq Data Preservation, Transfer & Offload – Important Information
Creating Low Res Sub Streams for Exacq Mobile Application
Description This document will highlight the process to create and utilize the low res sub streams when monitoring cameras in the Exacq Mobile Application.For optimal performance when using the Exacq Mobile application, it is recommended to configure a low-resolution sub-stream at the client level. While the mobile app can display a limited number of high-resolution… Continue reading Creating Low Res Sub Streams for Exacq Mobile Application
Remote Connectivity for Desktop Client – What to Expect
Overview The Remote Connection feature in the exacqVision Desktop Client enables users to securely access their exacqVision systems from anywhere without the need for: Remote Connection leverages Microsoft Azure cloud‑based infrastructure to establish a secure, outbound-only connection between the exacqVision server and the Desktop Client. This significantly simplifies remote access, especially for customers with limited… Continue reading Remote Connectivity for Desktop Client – What to Expect
Preventing Conflicting User Authentication Types (LDAP/AD vs OAuth) in Enterprise Manager
Overview Enterprise Manager (EM) supports these authentication types: Local Managed and Unmanaged usersLDAP / Active DirectoryOAuth (Azure AD / Entra ID / Okta / other IDPs) A significant issue occurs when a user or admin switches from LDAP/AD to OAuth, especially when their OAuth identity provider is synchronized with Active Directory. When EM previously imported… Continue reading Preventing Conflicting User Authentication Types (LDAP/AD vs OAuth) in Enterprise Manager
Axis Q1800-LE-3 Adds an Additional Stream in the Client
Description If this camera is added to the client, it will add a secondary stream in the list on the left in the client under Camera Recording. (see below)When connected, in add IP cameras the license only shows one license being used.However, the camera will show the stream twice in tree under camera recording.1. The… Continue reading Axis Q1800-LE-3 Adds an Additional Stream in the Client
Exacq Server Installer 25.1.7 and Above Ensures PTZPI is Always Installed as A Required Plugin
Description Exacq Version 24.12 would not install the PTZPI by default. Product Exacq Version Server24.12- AffectedExacqVersion Server 25.1.7- current. Steps to Reproduce If updating or installing Server 24.12.7.0You would see the option to ENABLE the PTZ. If I update from 24.12.7.0 to Server 26.0.2.0 the server will install the PTZ option by Default.NOTE: The PTZ… Continue reading Exacq Server Installer 25.1.7 and Above Ensures PTZPI is Always Installed as A Required Plugin
Confirming Frame Rate (FPS) for C2G Cameras via Cloudvue Manager
Warning: Level 2 Document – Please do not distribute. Introduction This article describes how to verify the actual live video frame rate (FPS) for C2G cameras when viewed through Cloudvue.com, or Cloudvue Local. Use this procedure when troubleshooting image performance issues or verifying expected camera configurations. IMPORTANT:• This process applies only to C2G cameras.•… Continue reading Confirming Frame Rate (FPS) for C2G Cameras via Cloudvue Manager
Accessing Cloudvue Device Audit Logs
Summary This article explains how to locate a Cloudvue device (C2C or Cloudvue Gateway) and review its associated Device Audit Logs within Cloudvue Manager. Prerequisites Procedure Audit Log Details Useful Log Filters Exporting Audit Logs Cloudvue currently does not provide a built-in download option for Device Audit Logs.However, logs can be copied and pasted into… Continue reading Accessing Cloudvue Device Audit Logs