Preparing Illustra cameras for Network Loss Recording with exacqVision server. Configuration steps for Network Loss Recording recording: Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection. Note:Network loss recording will not be triggered on a Server restart… Continue reading Preparing Illustra cameras for Network Loss Recording with exacqVision server.
Author: Mena Awed
Arecont cameras are not recording motion on server version 22.12
Description: Arecont cameras are not recording motion, and the motion tab is not showing on the cameras settings page The name of the camera is changing to AVCoster-Contera Resolution: The fix for the issue has been implemented on Version 22.12.115 you can download the Server from the links below Windows 64bit https://support.exacq.com/#/file-manager/file/51aeec4a-1fd0-46e1-8e54-05343684e274/exacq-vision-server-22-12-115-0-x64-exe Ubuntu 64bit https://support.exacq.com/#/file-manager/file/1e73f452-bd4e-484a-a52a-aa60a06def9a/exacq-vision-server-22-12-115-0-x64-deb… Continue reading Arecont cameras are not recording motion on server version 22.12
Cloud drive relies on the bit rate, not the quality when archiving the cameras.
Description When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality. Example: You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive.
Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only
If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client. The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And… Continue reading Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only
EM failover is not moving the security integration list to the spare server.
Description When the protected server goes down, and the EM server moves the configs to the Spare server, it will not move the Security integration list to the Spare server. Product ExacqVision Server 32bit Steps to Reproduce Installing ExacqVision 32bit version and trying to failover to it Solution Installing ExacqVision server 64bit version
Exacq Server is not booting after the windows update reboot.
Description -When updating Windows 10 and rebooting the Exacq unit, it will not come back to boot up again and has to power off manually and power on the unit again on Motherboard “ASRock H110E1” with Firmware version 1.50 Solution The Motherboard BIOS Firmware needs to be updated to version 1.60A The instructions to update… Continue reading Exacq Server is not booting after the windows update reboot.
Holis camera is not recording motion
Description Holis cameras are not recording on Motion when connected to exacqVision server version 22.09 and earlier. Solution Update the exacqVision Server to version 22.12.0 or higher to fix the motion issue. <br>
Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03
Description The Axis cameras are choppy and freezing on the exacqVision Client Live view page and when checking the logs showing. Product exacqVision Server 22.03 to 22.06 Steps to Reproduce Install exacqVision Server version 22.03 or 22.06 and connect to Axis cameras Solution Updating the ExacqVision server to version 22.09.5.0 Windows 64bit, here Windows 32bit,… Continue reading Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03
The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.
Issue The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode. When checking the EM logs, it shows. Solution This issue has been fixed on Exacq EM version 22.09.2.0 or newer.
A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page
Issue:- A-series Desktop unit is rebooting and stuck on the BIOS password page, And when checking in the BIOS, the system drive will be missing and needs to reboot to boot up to windows. Resolution:- There is an issue confirmed by the manufacturer that the new sound card that has been added to the A-Series… Continue reading A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page