Introduction
macOS updates (security updates, point releases, and major upgrades) and exacqVision Client updates can change device permissions, network behaviour, and required system components. Use this checklist before updating macOS or the exacqVision Client on Mac to reduce downtime and avoid common login, video display, or connectivity issues.
Problem
Users update macOS or the exacqVision Client and then experience problems such as: client fails to launch, cannot connect to servers, missing video, audio errors, certificate warnings, or lost permissions (for example screen recording, microphone, or network prompts).
Cause
macOS updates can reset or tighten privacy and security permissions, change network/TLS behavior, and require app re‑authorization. Client updates can also change required permissions or settings. Without a planned update process and quick validation checks, the workstation may not be able to reliably view or export video.
Solution
Follow the steps below for ALL macOS updates (security/point/major) and exacqVision Client updates on Mac. This is a general best‑practice procedure; always follow your organization’s change management policy.
Step-by-step (summarized)
- Confirm macOS + exacqVision Client compatibility (Intel/Apple silicon, supported versions).
- Save the current installer and note the current client version for rollback.
- Perform the update during a maintenance window (expect logout/reboot).
- Re‑check Privacy & Security permissions after the update.
- Validate: connect, live view, playback, and export.
- If issues: reinstall previous client build and/or roll back macOS per org policy.
| Area | Action | Why it matters | When |
| Plan | Schedule the update outside critical monitoring hours and inform users | macOS updates may require reboot; Client update may require re‑launch | Always |
| Compatibility | Confirm the exacqVision Client build supports your macOS version and CPU (Intel/Apple silicon) | Avoid unsupported combinations and missing features | Recommended |
| Back up | Record current client version and keep the installer (.dmg/.pkg) for rollback | Enables quick restore if update fails | Recommended |
| Permissions | After updates, re-check Privacy & Security permissions (Camera/Microphone/Screen Recording/Files & Folders/Network prompts) | macOS may reset permissions causing missing video or audio | Always |
| Certificates | If using HTTPS/Web Service or SSO, confirm system time and trust prompts; re-accept certificates if needed | TLS/cert changes can block login or video | Recommended |
| Post-check | Verify: launch client, connect to server, live view, playback search, export test clip | Confirms full user workflow is healthy | Always |
Pre-update (Terminal):
sw_vers
system_profiler SPHardwareDataType | grep -E "Chip|Processor"
(Optional) Record exacqVision Client version from About/Help menu
Post-update quick checks:
1) Launch exacqVision Client
2) Connect to server (hostname/IP)
3) Confirm Live video + Playback search
4) Export a short test clip
Permissions to verify (System Settings → Privacy & Security):
Screen Recording / Microphone / Camera / Files and Folders (as applicable)