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exacqVision Server Products

Hanwha cameras stop recording motion after a day or two

Issue

There is an issue reported for Hanwha cameras that it stops recording on motion after a day or two unless disabled the cameras and re-enabled again to make it works and start to record on motion

Fix

The issue was solved on ExacqVision Server version 22.03 or higher

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Knowledge Support Support exacqVision Server exacqVision Hardware exacqVision Integrations

AES encryption method support for the LDAP connection

ExacqVision Server software is not supporting the AES encryption method in the connection with LDAP earlier than version 21.12.6

If you are using an earlier version of the ExacqVision Server, you will be able to communicate with LDAP using the RC4 encryption method only

To determine if you are using the AES encryption or not.

Check the logs from Exacq server for the StreamPi plugin, and if you are using the AES encryption and the Server is not able to decode it then it would show you these logs

StreamPI   Warning   Encryption type: aes-cts-256-sha1-96 (occurs 58811 times)
StreamPI   Warning   Unable to decode encrypted ticket (occurs 33140 times)
StreamPI   Warning   Unable to decode encrypted element (occurs 22007 times)

Another method to check

From the Active directory in the DC, go to the binding user and right-click on it then properties, then navigate to the Account tab

If you are using the AES encryption, then you should have the AES 128 or AES 256 or both checked

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Knowledge Support Support exacqVision Server Categories Products Uncategorized

No motion detection on the bottom when changing to the corridor mode for the HikVision cameras

When changing the windows for the HikVision cameras to the corridor mode, it will not trigger the motion on the bottom because it’s not supported by Exacq yet.

This feature will be supported on the ExacqVision Server version 22.03.

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Knowledge Support Support exacqVision Client exacqVision Server Categories Products Uncategorized

Setting a primary group to an LDAP user

Issue

If you have an LDAP group listed on the ExacqVision server, and you set this group as a primary group for a specific user. The Active Directory will not authorize this user to log in on ExacqVision software.

Solution

Remove this group from being the primary group of the user, or add this user to the ExacqVision server users directly.

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Knowledge Support Support exacqVision Client exacqVision Server Categories

Setting the listed LDAP group on Exacq as the primary group for a specific user will not allow the user to log in

If you have an LDAP group that is listed on Exacq and set this group as the primary group for a specific user, this user will not be able to log in on Exacq Software.

The workaround for this issue:

  1. Setting another group as an admin for this user.
  2. Adding another group in which that user is a member.
  3. Adding this LDAP user to the ExacqVision users.

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Categories
exacqVision Server Categories exacqVision Hardware Uncategorized

G-Series is showing Unsupported Server Hardware

The Hardware Monitoring tab for Exacq G-Series displays the message “Unsupported server hardware”. This is expected behavior.

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Knowledge Support Support exacqVision Server Categories Uncategorized

How to prevent a specific Windows update or driver from installing

In Windows 10 there is no way to block the installation of a particular Windows Update(s) through ‘Update & Security settings, like in the previous Windows versions (Windows 7 or Windows Vista). 

In Windows 10, the Windows Updates are set to be automatically installed in order to keep your device always updated. On the other hand, several times, a Windows update or an updated device driver can cause significant problems on your computer operation and there is the need to uninstall it and then to block the specific update or driver from reinstalling in the future until Microsoft fixes the issue(s) with it.

To fix problems with specific updates, Microsoft has released a tool that can block (hide) a specific unwanted Windows Update or Driver from reinstalling again on your system. The tool is called “Show or hide updates” and applies to Windows 10 based computers.

In this tutorial, you can find detailed instructions on how to use the “Show or hide updates” tool, in order to prevent the installation of a specific Windows Update or Updated Driver on your Windows 10 system.

How to block Windows Update(s) and Updated driver(s) from being installed in Windows 10.

Notes: Before continue to block a specific Windows Update or Driver from being installed in Windows 10, first proceed to uninstall it, if it is already installed.

A. To uninstall a specific Windows 10 Update, go to:

  1. Start  â€“> Settings â€“> Update and security â€“> Advanced options â€“> View your update history â€“> Uninstall Updates.
  2. Select the unwanted Update from the list and click Uninstall. *

B. To uninstall a specific Device Driver in Windows 10:

  1. Right-click on the Start menu and select Device Manager.
  2. Locate the device driver that you want to uninstall and then right-click on it and select Uninstall.
  3. In the uninstall dialog, check the box to Delete the driver software for this device if available. *

* After uninstall:

1. Restart your computer and check for available updates…but DO NOT INSTALL them.

  • Start  â€“> Settings â€“> Update and security â€“> Check for updates.

2. Close the ‘Update & Security’ options and proceed to block the automatic installation of the Windows Update or Driver as described below.

TO PREVENT THE AUTOMATIC INSTALLATION OF A SPECIFIC WINDOWS UPDATE OR AN UPDATED DRIVER ON WINDOWS 10:

1. Download and save the “Show or hide updates” troubleshooter tool

2-Open the tool


3-Click on Next as showing

the tool will search for updates as showing



5-Choose Hide updates as showing

6-Check the update that you want to hide then click next as showing

7-It will work for a while then will show that it has been fixed then close

From now on, the selected updated Driver, or Windows Update, will not be installed automatically, until you run the Show or hide updates tool again and unblock the installation

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Knowledge Support exacqVision EDGE Support exacqVision Server Categories Products

Axis Edge losing config XML on power loss

In the ExacqVision Edge Server Trunk build version 21.06.114, We have improved our config persistence algorithm to guard against sudden power losses.

you can download and use this version or wait until the next official release which is 21.09

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Knowledge Support Support exacqVision Server Categories

How multiple adapters on the same network are expected to behave

Summary

If you configure a Windows-based computer that has more than one network adapter on the same physical network and protocol subnet, you may experience unexpected results. This article describes the expected behavior of this kind of nonstandard configuration. 

More Information

Consider the following scenario:

  • You have a working computer that has Windows installed.
  • Two network adapters are connected to the same physical network or hub.
  • TCP/IP is installed as the network protocol.
  • The adapter addresses on the same subnet are 192.168.0.1 and 192.168.0.2.
  • A client on the network uses the address 192.168.0.119.

In this scenario, you may expect the two adapters on the same physical network and protocol subnet to perform load balancing. However, by definition, only one adapter may communicate on the network at a time in the Ethernet network topology. Therefore, both adapters cannot be transmitting at the same time and must wait if another device on the network is transmitting. Additionally, broadcast messages must be handled by each adapter because both are listening on the same network. This configuration requires significant overhead, excluding any protocol-related issues. This configuration does not offer a good method for providing a redundant network adapter for the same network. 

Note Windows Server 2012 includes a new feature call SMB Multichannel. SMB Multichannel is part of the SMB 3.0 protocol and lets servers use multiple network connections at the same time. For more information about SMB Multichannel, visit The basics of SMB Multichannel, a feature of Windows Server 2012 and SMB 3.0.

Note Windows Server 2012 servers cannot use multiple network connections at the same time if the network is configured by using CSMA/CD.

Assume that the server has to send a packet by using the TCP/IP protocol to a client whose address is 192.168.0.119. This address is located on the local subnet. Therefore, a gateway does not have to be used to reach the client. The protocol stack uses the first route that it finds in the local routing table. Typically, this is the first adapter that was installed. In this case, that adapter is 192.168.0.1. If the transmission fails, later retries may use the same adapter according to the entry that is found in the routing table. 

If the network cable for the 192.168.0.1 adapter fails, this does not necessarily cause the route to be removed from the routing table. Therefore, the second adapter still may not be used. 

Another thing to consider is that some network applications bind to specific adapters in the system. If a network application were to bind to the second adapter specifically, application-related traffic that was received from clients on the first adapter might be ignored by the application. This might be caused by NetBIOS name registration on the network. Additionally, if the adapter to which the application is bound fails, the application may fail if it does not use the other adapter.  

Usually, unless applications specifically demand it, this kind of configuration is not helpful. Some manufacturers make fault-tolerant network adapters to guard against a single point of failure. These adapters enable two adapters to be included on the same server but enable only one adapter to be used at a time. If the primary adapter fails, the driver deactivates the first card and enables the second by using the same address configuration. The result is a fairly seamless transition to the alternative adapter. This is the preferred method to guard against a single network adapter as a single point of failure.

Microsoft article link

https://support.microsoft.com/en-us/topic/how-multiple-adapters-on-the-same-network-are-expected-to-behave-e21cb201-2ae1-462a-1f47-1f2307a4d47a

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Knowledge Support Support Categories Products exacqVision Hardware Uncategorized

Factory resetting the bios for G-Series Micro

IMPORTANT: This article reflects G-Series Micros built prior to mid-2024.

To factory reset the bios for G-Series Micro, you need to follow these steps:-

1-Unplug power cable from the Unit

2-Remove the 4x Phillips Chassis screws

3-Remove bottom and top cover

4-Remove the RAM stick

5-Plug in power cable (should turn on automatically), and Wait ~10 seconds

6-Unplug power cable

7-Assemble back the RAM stick

8-Carefully unplug the RTC Battery from the 2pin connector

9-Plug power cable (should turn on automatically)

10-Shutdown the PC

11-Unplug the power cable

12-Plug the RTC Battery back in

13-Plug Power cable

BIOS settings should be reset to defaults now