Author: Mena Awed

Cloud drive relies on the bit rate, not the quality when archiving the cameras.

Description When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality. Example: You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive.

Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only

If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client. The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And… Continue reading Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only

EM failover is not moving the security integration list to the spare server.

Description  When the protected server goes down, and the EM server moves the configs to the Spare server, it will not move the Security integration list to the Spare server. Product  ExacqVision Server 32bit Steps to Reproduce  Installing ExacqVision 32bit version and trying to failover to it Solution Installing ExacqVision server 64bit version

Exacq Server is not booting after the windows update reboot.

Description -When updating Windows 10 and rebooting the Exacq unit, it will not come back to boot up again and has to power off manually and power on the unit again on Motherboard “ASRock H110E1” with Firmware version 1.50 Solution The Motherboard BIOS Firmware needs to be updated to version 1.60A The instructions to update… Continue reading Exacq Server is not booting after the windows update reboot.

Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03

Description  The Axis cameras are choppy and freezing on the exacqVision Client Live view page and when checking the logs showing. Product  exacqVision Server 22.03 to 22.06 Steps to Reproduce  Install exacqVision Server version 22.03 or 22.06 and connect to Axis cameras Solution Updating the ExacqVision server to version 22.09.5.0 Windows 64bit, here Windows 32bit,… Continue reading Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03

The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.

Issue The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode. When checking the EM logs, it shows. Solution This issue has been fixed on Exacq EM version 22.09.2.0 or newer.

A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page

Issue:- A-series Desktop unit is rebooting and stuck on the BIOS password page, And when checking in the BIOS, the system drive will be missing and needs to reboot to boot up to windows. Resolution:- There is an issue confirmed by the manufacturer that the new sound card that has been added to the A-Series… Continue reading A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page

Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Description Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit.  To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page. Products ExacqVision ServerIllustra cameras Steps to… Continue reading Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Exacq Enterprise manager services on windows are not starting

Issue If Exacq Enterprise Manager services on Windows are not starting and giving this message Usually, it’s going to be a user privileges issue, and the user that is used for running the service is not able to start it Solution Sometimes in the domain environment, the service users will be restricted and will not… Continue reading Exacq Enterprise manager services on windows are not starting