Description The CloudVue Port Tester Tool is used to verify that all required ports and URLs are open for proper connectivity to CloudVue. If any required ports are blocked, the NVR may be unable to establish a connection. Steps to Use the CV Port Tester Tool Expected Results A successful test will display results similar to the following: If any… Continue reading CV Port Tester Tool
Category: Cloudvue
Unable to Update Camera Name Illustra 12MP Fisheye in Cloudvue or Cloudvue Manager
Warning: Level 2 Document – Please do not distribute. Description The Illustra 12MP Fisheye IPS12F27OIA4 camera name cannot be changed in either Cloudvue or Cloudvue Manager.An error is displayed when attempting to save the updated camera name. Product Steps to Reproduce Expected Results The camera name should update successfully and reflect the new name… Continue reading Unable to Update Camera Name Illustra 12MP Fisheye in Cloudvue or Cloudvue Manager
Unable to Add Staff User in Cloudvue Manager
Description Users may be unable to add a new Staff user in Cloudvue Manager (CVM). Even when the new Staff account is configured with the same permissions and roles as existing staff members. Product Steps to Reproduce Login to Cloudvue Manager with the new Staff account Add a new user to the account Expected Results … Continue reading Unable to Add Staff User in Cloudvue Manager
Vivotek FD8372 Blurry Image on Cloudvue Gateway
Description Vivotek FD8372 Image is Blurry / Pixelated in live view. Product Solution
Missing Cloudvue Data Centers
Description When converting an Illustra camera to Cloudvue mode no Data Center entries appear in the dropdown menu. Product Steps to Reproduce Expected Results Actual Results Solution Reason #1 If the camera firmware is the cause then try using new camera firmware or if one is not available downgrading it to an earlier version. See related… Continue reading Missing Cloudvue Data Centers
Moving Cameras Between Cloudvue Gateways
Description When a camera is added to a Cloudvue Gateway it is assigned to that specific Cloudvue Gateway in our cloud database. Attempts to add the camera to a different Cloudvue Gateway will fail with a message indicating that the camera “Already Exists”. Here are the appropriate steps to follow in the event a camera… Continue reading Moving Cameras Between Cloudvue Gateways
Cloudvue Mobile Supported Android Versions
Description Cloudvue Mobile v24.12 or higher is only supported on devices running Android Version 11 or higher. Product Solution Users running Android 10 or lower should update to Android 11 or higher.
Illustra Camera Fails to Add with Error Message “certificate has expired”
Description This error has been observed when adding illustra cameras to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Reboot Schedule For Illustra Essentials C2C Removed
Description As a result of Cron being unavailable on Illustra Essential cameras the reboot schedule is unavailable on these devices. Cloudvue Software versions prior to 24.12.x Incorrectly display the reboot schedule. Beginning with the release of Cloudvue Software version 24.12.x the reboot schedule will no longer be displayed. Product Steps to Reproduce Results Prior to… Continue reading Reboot Schedule For Illustra Essentials C2C Removed
llustra Flex2 4k Bullets / Domes Not Recording
Description If Cloudvue C2C Illustra Flex2 4k Bullet or Dome camera is not recording locally or to the cloud it may be a camera firmware issue. Product Solution When issue was observed cameras were running the latest production firmware Illustra.SS004.01.09.05.0008 (Flex Gen2), live view was working normally however the cameras were not recording either to… Continue reading llustra Flex2 4k Bullets / Domes Not Recording