Description The following instructions discuss setting up Cloudvue video devices for use in specific engineering and production environments. Product Cloudvue Gateways The basic steps to specify the use of a particular environment are: Drop and Create smartvuedb Set the Environment Edit the file /smartvue/cloud-config.json to set the desired environment. Development Production Staging Restart nvr-cloud-messaging service… Continue reading Setting Cloudvue Engineering Environments
Category: Cloudvue
Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
Description It has been discovered that Illustra firmware SS018.24.03.00.0010 is missing key Cloudvue components and is there for NOT supported on C2C devices. The primary indicator is no data centers will be displayed when converting to Cloudvue mode. Products C2C#Illustra#DescriptionTCCF42V032IFS02IFS02-D12-ITA42MP , 2.7-13.5 MFZ , Mini-DomeTCCF44V032IFS04-D12-ITA44MP , 2.7-13.5 MFZ , Mini-DomeTCCF48V032IFS08-D13-ITA48MP , 3.6-11 MFZ , Mini-DomeTCCF42VI032IFS02-D12-OIA42MP… Continue reading Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
“Camera Save Failed” Message When Adding Camera to Cloudvue Gateway
*** INTERNAL USE *** Description Getting a “Camera Save Failed” message when attempting to add a camera to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Unable to Remove Cloudvue Custom View User
Description Custom view users cannot be removed from a view as the checkbox for their user name will be dimmed and cannot be unchecked to deselect the user. Product Solution The user who initially creates a custom view becomes the owner of the view i.e., “Custom View owner” and cannot be removed from the view… Continue reading Unable to Remove Cloudvue Custom View User
Unable to log into Cloudvue
Description Unable to log into Cloudvue shows as password is incorrect when it is not. Product Cloudvue Solution Please open the broswer as In Private or Incognito Mode
Cloudvue Networking Diagrams
Cloudvue Gateway <br> Cloudvue Camera to Cloud (C2C) <br>
Cloudvue Manager C2C Disk Space
Description The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.It is equivalent to running the Linux command df -h SD Card Status Green – Healthy Ideally the SD card will show a status of green with a message of SD Card… Continue reading Cloudvue Manager C2C Disk Space
Installing storcli on a Cloudvue Gateway
Description In order to interact with the RAID controller on a Cloudvue Gateway you must first install storcli. Products Steps Verification Confirm RAID Controller Present Use lshw to determine if a RAID Controller is present. If no results are returned then there is no RAID controller detected, thus no reason to proceed. sudo lshw |… Continue reading Installing storcli on a Cloudvue Gateway
Adding SCP to Illustra Essentials C2C Cameras
Description Illustra Essential cameras were manufactured by Topview and do not include scp (Secure Copy Protocol). As a result, files cannot be easily transferred to or from the device. The debug.sh script can be used to temporarily install scp onto the device enabling up/downloading of files. While scp will not survive a reboot the debug… Continue reading Adding SCP to Illustra Essentials C2C Cameras
Browser Developer Tools for Troubleshooting and Support
What is a HAR file? HAR stands for HTTP Archive Record and is a JSON structured file containing network traffic information about a browser’s interactions with a server as well as the content on a webpage. When HAR files are useful How to Capture HAR files Prior to performing a capture open an Incognito window… Continue reading Browser Developer Tools for Troubleshooting and Support