Description:- The client Software crashes once trying to create an even link for the security integration, especially when selecting the DSC security integration alarm input. Solution:- This issue has been fixed on ExacqVision Client Ver23.03.106 and above ExacqVision Client version 23.03.106 can be downloaded Here
Author: Mena Awed
EM server can’t update the web service and showing “Remote Restriction”
Description When connecting the web service to the EM server, The EM server can connect to the web service. However, it can’t push an update to it or remotely administrate the web service and keeps going back and force between “Remote Restriction” and “Running” Solution This issue has been fixed on Enterprise Manager Version 23.03.103… Continue reading EM server can’t update the web service and showing “Remote Restriction”
How to change the logical sectors of WD HDDs
Description:- Some of the drives on the raid system are not working on the same raid array with the other drives even if it’s Identical, except the logical sectors showing 512b for the majority and 4K for the new drive or vice versa, so to convert this drive, you will need to use a unique… Continue reading How to change the logical sectors of WD HDDs
How to capture the traffic from the terminal via Tshark
How to capture the traffic from the terminal via Tshark Discription The following steps will show you how to capture the traffic data via the terminal using Tshark Steps Updating the repositories and installing tshark. You can check the NIC on your machine via the following command. To run the tshark via terminal capturing from… Continue reading How to capture the traffic from the terminal via Tshark
The audio is not working and showing “PA_OpenStream (-9996) Invalid device”
Description The audio is not working on the Exacq server and is giving a message “PA_OpenStream (-9996) Invalid device.” Solution The issue is a failed sound card, so it needs an RMA to replace the motherboard or install another sound card
Avigilon H4A Multisensor Camera Not Connecting
Description Avigilon H4A Multi-Sensor Camera s will not connect and are returning an OnvifnvcPI SOAP receive error. Product Steps to Reproduce Add an Avigilon H4A Multi-Sensor Camera Expected Results Camera connects Actual Results Camera fails to connect and returns the following log entriies SOAP Error 12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error… Continue reading Avigilon H4A Multisensor Camera Not Connecting
The Event monitoring trigger is not switching the video
The Event monitoring trigger is not switching the video Description The Event monitoring trigger is not switching the video the first time if you run it while another trigger works. Reproducing the issue:- creating Two event monitoring profiles using the Video Panel/View type and setting two soft triggers to trigger it manually, then set the… Continue reading The Event monitoring trigger is not switching the video
Preparing Illustra cameras for Network Loss Recording with exacqVision server.
Preparing Illustra cameras for Network Loss Recording with exacqVision server. Configuration steps for Network Loss Recording recording: Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection. Note:Network loss recording will not be triggered on a Server restart… Continue reading Preparing Illustra cameras for Network Loss Recording with exacqVision server.
Arecont cameras are not recording motion on server version 22.12
Description: Arecont cameras are not recording motion, and the motion tab is not showing on the cameras settings page The name of the camera is changing to AVCoster-Contera Resolution: The fix for the issue has been implemented on Version 22.12.115 you can download the Server from the links below Windows 64bit https://support.exacq.com/#/file-manager/file/51aeec4a-1fd0-46e1-8e54-05343684e274/exacq-vision-server-22-12-115-0-x64-exe Ubuntu 64bit https://support.exacq.com/#/file-manager/file/1e73f452-bd4e-484a-a52a-aa60a06def9a/exacq-vision-server-22-12-115-0-x64-deb… Continue reading Arecont cameras are not recording motion on server version 22.12
Cloud drive relies on the bit rate, not the quality when archiving the cameras.
Description When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality. Example: You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive.