Author: Mena Awed

Categories
Knowledge Support Support exacqVision Client

Client Software is crashing when trying to create an event linking

Description:-

The client Software crashes once trying to create an even link for the security integration, especially when selecting the DSC security integration alarm input.

Solution:-

This issue has been fixed on ExacqVision Client Ver23.03.106 and above

ExacqVision Client version 23.03.106 can be downloaded Here

Categories
Knowledge Support Support exacqVision Enterprise exacqVision Webservice

EM server can’t update the web service and showing “Remote Restriction”

Description

When connecting the web service to the EM server, The EM server can connect to the web service. However, it can’t push an update to it or remotely administrate the web service and keeps going back and force between “Remote Restriction” and “Running”

Solution

This issue has been fixed on Enterprise Manager Version 23.03.103 or above

The EM ver 23.03.103 can be downloaded Here

Categories
Knowledge Support Support exacqVision Hardware

How to change the logical sectors of WD HDDs

Description:-

Some of the drives on the raid system are not working on the same raid array with the other drives even if it’s Identical, except the logical sectors showing 512b for the majority and 4K for the new drive or vice versa, so to convert this drive, you will need to use a unique tool provided by Western Digital called WDCKIT.

We have two tools. One can be working with the JBOD drive and another tool that can be working behind the Riad system

!!!!!!! WARNING Proceed With CAUTION !!!!!!!!!!!
Multiple Drives IN a Virtual Drive (Actively Recording) = Works BUT deletes the Virtual Drive and data !!!Warning!!!
Multiple Drives IN a Virtual Drive with Data (evServer Stoped) = Works BUT deletes the Virtual Drive and data !!!Warning!!!
Multiple Drives IN a Virtual Drive with NO Data (evServer Stoped) = Works BUT deletes the Virtual Drive !!!Warning!!!
Multiple Drives IN a Virtual Drive NOT formatted = Works BUT deletes the Virtual Drive !!!Warning!!!

Procedures:-

  1. Identify the hard drive(s) that are set with a 4K or 512b logical sector size using one of the following methods:
    a. $>storcli /c0/e252/s? show all | findstr Logical
    b. Login to the RAID graphical utility --> Controler ID 0 --> Drives --> Unconfigured Drives
    c. $> smartctl -i /dev/sd? | findstr Sector

  2. Once the drive(s) have been identified, copy the Serial Number and/or the Model Number.
    We suggest using the Serial Number if a small number of drives need to be changed. If there are many Drives to be changed, then We recommend using the Model Number.
  3. You can either install the Western Digital “wdckit” utility or use an interactive command prompt window that runs the “wdckit” utility.
  4. $> wdckit show == Shows all the drives in the system with Serial number and Model Number.


$> wdckit show -g == Shows the geometry of the drives. (ie 512 or 4096)
$> wdckit format –serial (serial Number) -b 512 –fastformat
$> wdckit format –model “(Model Number)” -b 512 –fastformat

Power cycle the drive or the system

5. Verify the Logical sector size has changed to 512b
a. $>storcli /c0/e252/s? show all | findstr Logical
b. Login to the RAID graphical utility --> Controler ID 0 --> Drives --> Unconfigured Drives.


c. $> smartctl -i /dev/sd? | findstr Sector

Download the WD tool for Windows and Linux.

https://support.exacq.com/#/file-manager/0540836d-3300-44da-a062-c00e171bb837/wdckit

Categories
Knowledge Support Support Uncategorized

How to capture the traffic from the terminal via Tshark

How to capture the traffic from the terminal via Tshark

Discription

The following steps will show you how to capture the traffic data via the terminal using Tshark

Steps

  • Updating the repositories and installing tshark.
sudo apt update
sudo apt upgrade


sudo apt install tshark
  • You can check the NIC on your machine via the following command. 
sudo tshark -D
  • To run the tshark via terminal capturing from all NICs and saving the captured data to the PCAP file extension.
sudo tshark -w /tmp/tshark.pcap -i any
  • You can capture the traffic for a specific host from a specific NIC
sudo tshark -w /tmp/tshark.pcap -i INTERFACE host IPADDRESS

Where INTERFACE is the specific Interface found earlier with tshark -D and IPADDRESS is the  IP address of interest

  • Keep it running for 10 mins “More/Less”, then Press Ctrl-C
  • You can check the captured file info via the following command line.
sudo ls -lha /tmp/tshark.pcap
  • You can check the data inside your PCAP file via terminal 
sudo tshark -r /tmp/tshark.pcap
  • Download the file, and then you can check it from your machine via Wireshark
Categories
Knowledge Support Support exacqVision Hardware

The audio is not working and showing “PA_OpenStream (-9996) Invalid device”

Description

The audio is not working on the Exacq server and is giving a message “PA_OpenStream (-9996) Invalid device.”

Solution

The issue is a failed sound card, so it needs an RMA to replace the motherboard or install another sound card

Categories
Knowledge Support Support exacqVision Server Categories

Avigilon H4A Multisensor Camera Not Connecting

Description 

Avigilon H4A Multi-Sensor Camera s will not connect and are returning an OnvifnvcPI SOAP receive error.

Product 

  • exacqVision Server 20.12 – 22.12

Steps to Reproduce 

Add an Avigilon H4A Multi-Sensor Camera

Expected Results 

Camera connects

Actual Results 

Camera fails to connect and returns the following log entriies

SOAP Error

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error

Full Connection Sequence

12/12/2022 02:48:37.107 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 is 600 seconds ahead of the server

12/12/2022 02:48:37.157 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Using profile id 0

12/12/2022 02:48:38.419 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 TeveGetServiceCapabilities suceeded

12/12/2022 02:48:38.450 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 get event properties suceeded

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 1. Context closed

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 2. Context closed

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 3. Context closed

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 4. Context closed

Solution

Upgrade to exacqVision Server version 23.03 or higher

  • AES-23
  • SFC: 06279262
Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories

The Event monitoring trigger is not switching the video

The Event monitoring trigger is not switching the video

Description

The Event monitoring trigger is not switching the video the first time if you run it while another trigger works.

Reproducing the issue:-

  • creating Two event monitoring profiles using the Video Panel/View type and setting two soft triggers to trigger it manually, then set the action type to “switch the video”
  • Going to the live view and running the event monitoring, run the first soft trigger, then try to run the second one. It will not work the first time, and you have to disable the second trigger, then re-enable it again, which will make it works, and switch to the second view.

Resolution

This issue has been fixed in version 23.03

Categories
Knowledge Support Support Illustra exacqVision Client exacqVision Server Categories Products

Preparing Illustra cameras for Network Loss Recording with exacqVision server.

Preparing Illustra cameras for Network Loss Recording with exacqVision server.

Configuration steps for Network Loss Recording recording:

  • Go to the camera’s web page. Under “Event Actions”, check the “Record” option for at least one of the fault action Names.
  • Under Analytics, Client the “Action” dropdown and select the Name you just enabled above.
  • Ensure a Micro SD card is installed to the camera, then go to the Edge recording section. Format the SD card with vfat from the “SD Card Management” tab.
    NOTE: Don’t check the “Encrypt entire contents of the SDcard”
  • In “Record Settings”, Check the box for “Enable Event Record” and select the “Record Source” that exacqVision is currently recording. Set the Pre and Post to 10 seconds.
  • Under “Offline Record Settings”, set the NVR IP address to which the camera is connected, then set the pre and post-seconds.
  • Disconnect and re-connect to the camera in in exacqVision on the “Add IP Cameras” page
  • To confirm that the camera is now storing recordings for exacqVision to request, (back in the camera’s web GUI) go to the Event Download tab. Confirm that there is a new file with the appropriate time stamps..

Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection.

Note:Network loss recording will not be triggered on a Server restart only motion can be triggered for this event.

Categories
exacqVision Server

Arecont cameras are not recording motion on server version 22.12

Description:

Arecont cameras are not recording motion, and the motion tab is not showing on the cameras settings page

The name of the camera is changing to AVCoster-Contera

Resolution:

The fix for the issue has been implemented on Version 22.12.115

you can download the Server from the links below

Windows 64bit

https://support.exacq.com/#/file-manager/file/51aeec4a-1fd0-46e1-8e54-05343684e274/exacq-vision-server-22-12-115-0-x64-exe

Ubuntu 64bit

https://support.exacq.com/#/file-manager/file/1e73f452-bd4e-484a-a52a-aa60a06def9a/exacq-vision-server-22-12-115-0-x64-deb

Windows 32bit

https://support.exacq.com/#/file-manager/file/ec32127e-3c76-474d-a1da-839a2b615cc9/exacq-vision-server-22-12-115-0-x86-exe

Ubuntu 32bit

https://support.exacq.com/#/file-manager/file/c31c6c95-2422-4fa8-b637-a438ca842a34/exacq-vision-server-22-12-115-0-x86-deb

Categories
Knowledge Support Support exacqVision Server Categories Products

Cloud drive relies on the bit rate, not the quality when archiving the cameras.

Description

When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality.

Example:

You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive.

  • If you click on that subscription for the selected camera, it will show you that the Max bitrate is 4096 Kbps.
  • On the Exacq side, you must select the max bit rate or the constant bit rate to be 4096kbps, as shown in the following picture.
  • Otherwise, you will get the following error in the logs. 
10/7/2022 12:15:51.577 PM  (GMT-4:00)     ArchivePI     Verbose     Poll cloud drive subscriptions

10/7/2022 12:15:52.490 PM  (GMT-4:00)     ArchivePI     Verbose     Found 0 subscriptions on nvr 72395

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Verbose     Found 20 cameras on nvr 72395


10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52486 with mac 08626682a697_1573632 (Camera 2)


10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52490 with mac 08626682a697_1573888 (Camera 5)


10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52494 with mac 08626682a697_1574144 (Camera 3)

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52498 with mac 08626682a697_1574400 (Camera 4)

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52502 with mac 08626682a697_1574656 (Camera 1