Description Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product Steps to Reproduce Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0
Tag: Samsung
Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client
Description After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error. This was seen on a system that required restarting the system after every Windows Update. Product Steps to Reproduce Restart system and the camera would be locked out of the user attempt to log… Continue reading Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client
Samsung Cameras not connecting to Client after Updating to 23.06.1
Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product Steps to Reproduce Expected Results Cameras should connect and show details and live streams. Actual Results Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1
Samsung Motion Issues
Description Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product Steps to Reproduce Expected Results Actual Results Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.
Samsung S22 Android App login Button
Description The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation. Product Steps to Reproduce Expected Results The user is logged into the server successfully Actual Results The LOGIN button is none responsive Solution Rotate the phone to change the orientation to landscape, the LOGIN… Continue reading Samsung S22 Android App login Button
Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset
Description After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again. Product Camera models: Firmware: Steps to Reproduce Have the camera setting on the home preset. Expected Results PTZ… Continue reading Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset
Hanwha cameras stop recording motion after a day or two
Issue There is an issue reported for Hanwha cameras that it stops recording on motion after a day or two unless disabled the cameras and re-enabled again to make it works and start to record on motion Fix The issue was solved on ExacqVision Server version 22.03 or higher
Video Channel Fails to Connect With Error 551 on Samsung SPE-1610N Encoder
Description SPE-1610N encoders had video loss on the first channel of banks 2, 3, & 4. Also, the connection status would go from connected to Connection Error 551. Product exacqVision Server 19.12 Steps to Reproduce Add encoder as device type Samsung; add banks 2, 3, & 4 with the #bank=x override. Expected Results All channels… Continue reading Video Channel Fails to Connect With Error 551 on Samsung SPE-1610N Encoder
Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0
Description Samsung motion settings disappear when last motion window is removed. Product ExacqVision Server 21.12.2.0 Steps to Reproduce Expected Results Motion Windows are removed and new motion windows can be created Actual Results Motion Windows are removed but Motion Window settings have disappeared Solution This has been resolved in exacqVision Server version 22.03 03/03/2022 v22.03.0… Continue reading Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0
Samsung Trigger Inputs Not working
Description When the input is triggered on the camera, the input trigger in exacqVision client does not change state. Note: this effects Samsung SUNAPI2 cameras Steps to Reproduce Connect a switch to the cameras input trigger. In the cameraConfigure Alarm output 1 (N.O.)/Pulse/5sIn the Clientadd the camera using the Samsung pluginConfigure Trigger Input (Open)Verify trigger status Normal and… Continue reading Samsung Trigger Inputs Not working