Tag: Samsung

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Knowledge Support Support exacqVision Server Products

Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client

Description 

After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error.

This was seen on a system that required restarting the system after every Windows Update.

Product 

  • Server 23.06.1.0
  • Windows Server 2016
  • Camera: Samsung QNV-C8083R FW 2.21.10.20230908_R

Steps to Reproduce 

Restart system and the camera would be locked out of the user attempt to log into the camera and would need to power cycle the camera to enable it to connect.
You can confirm this by logging into the cameras gui and finding the following error:

In our client we will show the following logs:

2/25/2024 10:11:25.925 AM (GMT-5:00)    SamsungPI    Error    7.230.122.80 - Initial discovery failed with error 401. The connection will NOT be retried.
2/25/2024 10:11:25.925 AM (GMT-5:00)    SamsungPI    Verbose    7.230.122.80 Network error 401 from request https://7.230.122.80/stw-cgi/system.cgi?msubmenu=deviceinfo&action=view using scheme https.

Expected Results 

We should be able to reconnect to the camera with no log in failures after a system / server restart.

Actual Results 

Camera will fail to connect to Exacq until you power cycle the camera.

Solution

Update the fw to FW version 2.21.10b_20240227-R6 by contacting Samsung to get this fw.
AES- 758 is still being investigated and requested that the IP Camera Integration page Be Updated with new test Records form FirmWare Version 2.21.10b_20240227-R6.

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Categories
exacqVision Server Windows Knowledge Support Support exacqVision Server Categories

Samsung Cameras not connecting to Client after Updating to 23.06.1

Description 

Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1.

Product 

  • exacqVision Server 23.06.1
  • Cameras:
    • Samsung QND 7010R, firmware 4.00 2016
    • Samsung QND-7020, firmware 4.00 2016

Steps to Reproduce 

  • Update to exacqVision Server 23.06.1
  • Camera connected and working as intended on Server Version 23.03.1.
  • After updating, cameras will sometimes connect and not show camera details or live streams. Sometimes the camera’s will not connect at all.

Expected Results 

Cameras should connect and show details and live streams.

Actual Results 

Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect at all.

Solution

We have seen changing the plugin type to Onvif will allow the cameras to function properly in the client.

Note: If you are using Motion Detection please make sure that the cameras are set up properly.

A fix might be in AES-596 is scheduled to be released in Oct, 2023.
AES-554 Testing AES-596 on cases from AES-554

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Categories
Knowledge Support Support exacqVision Server Categories exacqVision Integrations

Samsung Motion Issues

Description 

Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower.

Product 

  • exacqVision Server version 22.09 or lower
  • Samsung Cameras

Steps to Reproduce 

  • Configure Samsung camera to record on motion

Expected Results 

  • Video is recorded when motion is present

Actual Results 

  • One or the other of the following states have been observed
  • Video is recorded constantly even when no motion is present
  • No video is recorded i.e. motion is not detected even when present

Solution

It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.

Categories
exacqVision Mobile Products

Samsung S22 Android App login Button

Description 

The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation. 

Product 

  • Samsung S22
    • Android 12   UI 4.1
    • NOTE:  This issue may not be limited to just this device

Steps to Reproduce 

  1. In the Exacq Mobile 3 application, go to Configuration > Servers
  2. Add a New Server
  3. Enter the Server Address, Username and Password
  4. Press LOGIN

Expected Results 

The user is logged into the server successfully

Actual Results 

The LOGIN button is none responsive

Solution

Rotate the phone to change the orientation to landscape, the LOGIN button should now work normally. This appears to be a Samsung OS issues as similar issues are present on other apps.

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Categories
exacqVision Server Products

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description 

After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again.

Product 

Camera models:

  • QNP-6230 PTZ
  • QNP-6230H PTZ

Firmware:

  • fw 1.40.02_20191031
  • fw 1.40.03_20201203_R410

Steps to Reproduce 

Have the camera setting on the home preset.

  1. Select a second PTZ preset for the camera to move to. In the photo below you can see that the camera’s web interface indicates motion has stopped in the graph to the right of the camera’s image.
  1. Motion stops working in the cameras gui.
  2. Go to client and edit any motion window settings.
  3. Motion will resume in the cameras gui.
  4. Note if on a tour- this will also be affected by the movement of the presets.

Expected Results 

PTZ tours or presets should work after the camera moves to the new preset location.

Actual Results 

The camera stops detecting motion events after a preset is selected and the camera has moved.

Solution

Testing has shown that firmware 2.10.02_20220324_R614 has corrected this behavior on the camera.

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Categories
exacqVision Server Products

Hanwha cameras stop recording motion after a day or two

Issue

There is an issue reported for Hanwha cameras that it stops recording on motion after a day or two unless disabled the cameras and re-enabled again to make it works and start to record on motion

Fix

The issue was solved on ExacqVision Server version 22.03 or higher

Categories
Knowledge Support Support exacqVision Server

Video Channel Fails to Connect With Error 551 on Samsung SPE-1610N Encoder

Description 

SPE-1610N encoders had video loss on the first channel of banks 2, 3, & 4.  Also, the connection status would go from connected to Connection Error 551.

Product 

exacqVision Server 19.12

Steps to Reproduce 

Add encoder as device type Samsung; add banks 2, 3, & 4 with the #bank=x override.

Expected Results

All channels display video

Actual Results 

Video loss on the first channel of banks 2, 3, & 4 and the connection status will go to connection error 551

Solution

Introduced with Audio Out Support in 19.12.0, the first video channel of the second third or fourth bank fails to connect with error 551 if two-way audio is enabled.

The workaround is to disable audio out channel(s) or update to exacqVision Server version 20.06.xx

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Categories
Knowledge Support Support exacqVision Server Categories Products

Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Description 

Samsung motion settings disappear when last motion window is removed.

Product 

ExacqVision Server 21.12.2.0

Steps to Reproduce 

  • From the cameras settings page select the motion tab
  • remove all motion windows

Expected Results 

Motion Windows are removed and new motion windows can be created
image.png

Actual Results 

Motion Windows are removed but Motion Window settings have disappeared

image.png

Solution

This has been resolved in exacqVision Server version 22.03

03/03/2022
v22.03.0
* Bug Fix - samsungpi - Fix motion controls disappear when last window is removed

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Categories
Knowledge Support Support exacqVision Server

Samsung Trigger Inputs Not working

Description

When the input is triggered on the camera, the input trigger in exacqVision client does not change state.  
Note: this effects Samsung SUNAPI2 cameras

Steps to Reproduce

  • Connect a switch to the cameras input trigger. 
  • In the camera
    • Configure Alarm output 1 (N.O.)/Pulse/5s
  • In the Client
    • add the camera using the Samsung plugin
    • Configure Trigger Input (Open)
    • Verify trigger status Normal and Connection Status Connected
  • Trigger the switch connected to the camera

Expected Result

  • Trigger Input 1’s trigger status changes to alarm in the client.

Actual Result

  • Status does not change in the client

Work Around

  • None at this time, but there will be a fix available in exacqVision Server 22.03.

Categories
Knowledge Support Support exacqVision Server Categories Uncategorized

Override to Prevent UTC Time Zone Configuration of Samsung Cameras by the Server

Issue:

Adding a camera, disabling or re-enabling the camera, power cycling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera’s time zone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, “Z time”, or “Zulu Time”).  This is preferred for global video recording and playback time synchronization because UTC does not observe Daylight Savings Time (DST) changes.  This camera configuration change is therefore normal, desired, and expected behavior for video management as a whole.  However, if the expectation is that the camera’s on-screen display (OSD) must display the local time for video clip exportation in MPEG-4 (MP4) format, changing the camera’s time zone or turning off the camera’s OSD negatively impacts this use-case.

An override switch is now available for cameras that make use of the SamsungIP camera plugin (SamsungPI).

The override will prevent the server from setting the time zone on the camera to UTC+0 as would normally occur. This will only affect the camera’s internal timekeeping and its corresponding on-screen display (OSD).  The exacqVision Server’s OSD will remain unaffected and be subject to its own internal clock time zone setting.

Override commands:

To prevent the server from setting the camera’s time zone and Daylight Savings Time (DST), use:    

ipaddress#timezone=camera

Example: 192.168.1.168#timezone=camera

How to use:

For a camera to be added to the exacq Server, append the #timezone=camera override command to the Hostname/IP address field of the exacqVision Client > Add IP Cameras > IP Camera Information section.  On an already connected camera, add the override to the existing camera Hostname/IP address entry, set the camera timezone through the camera’s webpage interface, and allow the camera to reconnect.

Workaround:

Here is a DEV build engineering supplied:

https://artifactory.exacq.org/artifactory/server-local/21.12.x/32289xx/3228903/

Version Fixed:

Development build 21.12.3228903

Expected Future Release build 22.03.X