Description Motion recording is not working on all ONVIF cameras with Exacq server version 24.06 & 24.09. Some analytics may not work on some brands. Product Exacq server versions 24.06 & 24.09 Steps to Reproduce Connecting ONVIF cameras or any supported brands via ONVIF to exacq server ver 24.06 or 24.09 and trying to trigger… Continue reading Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09
Tag: Motion Detection Not Working
Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Description Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.NOTE:FW 23.01.01 obtained from Hanwha (which will be the official release… Continue reading Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Onvif -Motion Not Working When Updating from 23.06 to 23.09
Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09
Samsung Motion Issues
Description Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product Steps to Reproduce Expected Results Actual Results Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.
Geovision – Onvif Not Triggering Motion
Description exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin. IP camera database indicates motion is supported for the GV-TBL8810 Product exacqVision Server 22.09Onvif Plugin (onvifnvcpi.json)Geovision CamerasGV-TBL8810 Steps to Reproduce Add Geovision camera to exacq serverConfigure motion on exacq and or the cameraTrigger motion Expected Results Motion is triggered Actual Results … Continue reading Geovision – Onvif Not Triggering Motion
Hanwha cameras stop recording motion after a day or two
Issue There is an issue reported for Hanwha cameras that it stops recording on motion after a day or two unless disabled the cameras and re-enabled again to make it works and start to record on motion Fix The issue was solved on ExacqVision Server version 22.03 or higher
Axis D2110-VE Radar Motion does not work
Please provide these builds to customers for this issue and make sure the customer knows that motion is available as an analytic now, and needs configuration from the webpage. We will tweak the record as well once we close the ticket and in the next official release. Once this is version is out we… Continue reading Axis D2110-VE Radar Motion does not work
2N devices will not detect motion
I have seen this on two different devices, 2N Force IP and 2N Solo IP You will need perform the following steps Go in to the cameras Web GUI under Services Then click on Automation
Troubleshooting Motion Not Supported
If you run in to an Exacq system where it says “Motion Not Supported” there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software. It will be listed under something like Analytics>Motion or Alarms or Motion.