Tag: Motion Detection Not Working

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Plugin Knowledge Support Support exacqVision Server Products Logs SamsungPI

Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working

Description 

Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.

NOTE:
FW 23.01.01 obtained from Hanwha (which will be the official release 23.01.5) will allow Hanwha vision plugin to be used to connect and records on motion if SV/CV is 24.09.04.0 and above.

Product 

  • Hanwha PNM-C32083RVQ fw 23.01.04-20240417-R929
  • exacqVision Server 24.09.4.0

Steps to Reproduce 

Update server to 24.06.2.0.
Connection to camera will display an error and not connect properly.
Motion will stop working.

Expected Results 

Camera should connect and Motion should work.

Actual Results 

Camera will show a connection status error and Motion does not work.

Solution

Exacq has provided a resolution with a work around but updating Server to 24.09.4.0 or higher will need to be performed. Additionally you will need to apply the NTP workaround seen below until Hanwha updates the firmware.

Hanwha has a new issue with setting the NTP server on some newer firmwares that crashes the server and displays a Bad Gateway 502 error in exacq. We make that call on Add or Enable.

Workaround:

If before adding the camera, we go into the date/time page in the camera Web Page and put the IP address of the Exacq Server in the first NTP server blank. Then the plugin determines it is already set and continues on to next cgi and connects video. This is resolved in Server 24.09.4.0.

FW 23.01.5 Will be release by Hanhwa that will house the NTP fix. Until that time of release please use the proper work around or contact Hanwha for appropriate FW.

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Categories
Knowledge Support Support exacqVision Server Products

Onvif -Motion Not Working When Updating from 23.06 to 23.09

Product

  • exacqVision Server 23.09

Steps to Reproduce

Update exacqVision Server from 23.06 to 23.09

Expected Results

Motion works

Actual Results

Motion does not work

Steps to Troubleshooting

  1. Get PCAPs/ Logs from the 23.09 version
  2. Test adding an override of #config=dynamic to the camera’s address field on Add IP Cameras page
  3. Examine the logs to identify the following log message:
onvifnvcPI Verbose 10.247.216.144 searching for relevant settings<br>in JSON config file

Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.)

Tier 3 Will create New Tickets based on the Manufacturers and link them to AES-701.

Update: When seeing motion issues with the above logs please see if Version 23.09.9.0 will allow motion and free run will record.
https://exacq.com/support/downloads.php

Categories
Knowledge Support Support exacqVision Server Categories exacqVision Integrations

Samsung Motion Issues

Description 

Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower.

Product 

  • exacqVision Server version 22.09 or lower
  • Samsung Cameras

Steps to Reproduce 

  • Configure Samsung camera to record on motion

Expected Results 

  • Video is recorded when motion is present

Actual Results 

  • One or the other of the following states have been observed
  • Video is recorded constantly even when no motion is present
  • No video is recorded i.e. motion is not detected even when present

Solution

It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.

Categories
Knowledge Support Support exacqVision Server Categories exacqVision Integrations

Geovision – Onvif Not Triggering Motion

Description

exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin.  IP camera database indicates motion is supported  for the GV-TBL8810

Product 

  • exacqVision Server 22.09
  • Onvif Plugin  (onvifnvcpi.json)
  • Geovision Cameras
    • GV-TBL8810

Steps to Reproduce 

  • Add Geovision camera to exacq server
  • Configure motion on exacq and or the camera
  • Trigger motion

Expected Results 

  • Motion is triggered

Actual Results 

  • Motion is not triggered in exacqVision

Solution

WARNING – This is temporary and will not survive an upgrade of exacqVision Server Software

Before Changes
After Changes

Note:  See AES-216 for additional information

Categories
exacqVision Server Products

Hanwha cameras stop recording motion after a day or two

Issue

There is an issue reported for Hanwha cameras that it stops recording on motion after a day or two unless disabled the cameras and re-enabled again to make it works and start to record on motion

Fix

The issue was solved on ExacqVision Server version 22.03 or higher

Categories
Knowledge Support Support exacqVision Server Products

Axis D2110-VE Radar Motion does not work

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Please provide these builds to customers for this issue and make sure the customer knows that motion is available as an analytic now, and needs configuration from the webpage. We will tweak the record as well once we close the ticket and in the next official release.

Once this is version is out we can remove this KB.

https://crm.exacq.com/release/Vision%20Server/21.12.x/21.12.x/exacqVisionServer_21.12.2780501.0_x64.deb​https://crm.exacq.com/release/Vision%20Server/21.12.x/21.12.x/exacqVisionServer_21.12.2780501.0_x64.exe​https://crm.exacq.com/release/Vision%20Server/21.12.x/21.12.x/exacqVisionServer_21.12.2780501.0_x86.deb​https://crm.exacq.com/release/Vision%20Server/21.12.x/21.12.x/exacqVisionServer_21.12.2780501.0_x86.exe

Categories
Knowledge Support Support exacqVision Server Categories

2N devices will not detect motion

I have seen this on two different devices, 2N Force IP and 2N Solo IP

You will need perform the following steps

Go in to the cameras Web GUI under Services

Then click on Automation

Click on Edit for Function1
-Under Events, drag the Event titled MotionDetected over to the drawing board on the right
-Click on Events at the top of the list and pick an input from the next group.
-Pick the one called SetOnvifVirtualInput and drag it over to the drawing board.
-Set the State of the MotionDetected box to Start
-Draw a connector line from Event to Event
-Set the port to 1
-Set Level to Hi

Repeat the process
-Under Events, drag the Event titled MotionDetected over to the drawing board on the right
-Click on Events at the top of the list and pick an input from the next group.
-Pick the one called SetOnvifVirtualInput and drag it over to the drawing board.
-Set the State of the MotionDetected box to End
-Draw a connector line from Event to Event
-Set the port to 1
-Set Level to Lo

Click on SAVE in the top right corner

Under Add IP Cameras, disable the device and Re-enable the device

Test to see if it is detecting motion correctly now

Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories Products exacqVision Integrations

Troubleshooting Motion Not Supported

If you run in to an Exacq system where it says “Motion Not Supported” there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software.

It will be listed under something like Analytics>Motion or Alarms or Motion.