Description In Enterprise Manager (EM) versions before version 24, when using Microsoft SQL Server, data roll‑off may stop if a deleted user is still referenced inside a rule. Product Steps to Reproduce Expected Results Actual Results IntegrityError: (‘23000’, ‘[23000] [Microsoft][ODBC Driver 17 for SQL Server][SQL Server] The DELETE statement conflicted with the REFERENCE constraint “rules_actionuser_slug_user_slug_id_db52cb8b_fk_organization_enterpriseuser_id”.… Continue reading EM Last Roll Off Red Banner
Tag: End User
End User role (above Guest & below Member). Should have access to Guest documentation but hide RMA link, Live Chat & Forum links. Should not have access to Member documentation.
CV OnSite Troubleshooting
Description This article outlines the steps to troubleshoot situations where the CloudVue device cannot be seen on CV manager. The procedure covers verifying the NVR’s local output, checking for errors at the OS level, and confirming that the required network and internet access are available. Troubleshooting Steps 1. Check Local Access on the NVR If you are unable… Continue reading CV OnSite Troubleshooting
CV Port Tester Tool
Description The CloudVue Port Tester Tool is used to verify that all required ports and URLs are open for proper connectivity to CloudVue. If any required ports are blocked, the NVR may be unable to establish a connection. Steps to Use the CV Port Tester Tool Expected Results A successful test will display results similar to the following: If any… Continue reading CV Port Tester Tool
Exacq Server Connected to EM but status is Not Managed
Issue Summary In the Security tab, the Exacq server appears as ‘Not Managed’ despite being connected to EM and showing a status of ‘Connected.’ This prevents the server from being properly managed through the system. Affected versions: EM: Any version Workaround Created a test, non‑production user on the Exacq server. Once this user was managed… Continue reading Exacq Server Connected to EM but status is Not Managed
Unable to Install Exacq Edge on Illustra Camera FW 25.09
Description A new cybersecurity cipher introduced is not yet included in the current exacqEdge installer for Illustra cameras. As a result, exacqEdge installation or upgrade may fail on affected devices.Engineering is actively working on an updated installer that will support this new cipher in a future release. Product Issue Illustra cameras running firmware 25.09 may… Continue reading Unable to Install Exacq Edge on Illustra Camera FW 25.09
Illustra Encoder FPS Options Not Fully Displayed in Exacq
Description The Illustra encoder does not display the full list of available FPS values in Exacq.On the encoder’s web interface, the FPS options appear as a continuous range from 1–30 FPS, but Exacq only displays a subset of these values. This has been identified as a camera firmware issue and will be resolved in a… Continue reading Illustra Encoder FPS Options Not Fully Displayed in Exacq
DigiFact LE‑851 / LE‑855 Setup and Exacq Integration Guide
Digifact LE‑855 to Exacq: Key Notes Firmware Recommendation Before integrating the Digifact LE‑855 with Exacq, it’s recommended to contact Louroe Electronics and request the latest firmware version: V0.5.2‑2023‑12‑06.Device ManualEach Louroe device ships with an instruction manual. Page 3 of the manual contains the steps for locating the device on your network and modifying its IP… Continue reading DigiFact LE‑851 / LE‑855 Setup and Exacq Integration Guide
Unable to Add Staff User in Cloudvue Manager
Description Users may be unable to add a new Staff user in Cloudvue Manager (CVM). Even when the new Staff account is configured with the same permissions and roles as existing staff members. Product Steps to Reproduce Login to Cloudvue Manager with the new Staff account Add a new user to the account Expected Results … Continue reading Unable to Add Staff User in Cloudvue Manager
Exacq server is sending a DHCP discovery message on the network with different Mac address.
Description Exacq server installed on Windows is sending a DHCP discovery message on the network using different Mac address. Exacq logs Wireshark logs Product ExacqVision server “All versions” Solution Set a Windows Firewall outbound rule to block the DHCP port 67 on UDP. assign the IP manually to Exacq server NICs.
Events logs are showing up in a different timestamp in the camera web GUI
Description When accessing the camera web GUI, it was found that the camera time differs from the recorded event log timestamps. Product Steps to Reproduce Setup a test with Illustra ( Flex, Pro ) Gen4, and set the camera time to GMT+5 Expected Results The timestamps for recorded events in logs should appear in the… Continue reading Events logs are showing up in a different timestamp in the camera web GUI