April 4th, 2024 Enterprise Manager may fail to send email notifications after update to 23.09.9.0. ExacqVision support has identified an issue with failing email notifications after updating Enterprise Manager from a previous version to version 23.09.9.0 and up. This occurs when checking “Anonymous” as the send user, or additional configuration required for Exchange servers has… Continue reading Failing email notifications after update to Enterprise Manager version 23.09.9.0
Tag: Email Notifications
Attachment from Email Notifications do not Play Back
Description Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email. Product exacqVision Server 23.09.6.0 Steps to Reproduce Expected Results Users should be able to play back the native attached file. Actual Results The attachment will open, but only shows an empty out… Continue reading Attachment from Email Notifications do not Play Back
Email notification attachment is not working with H.265 format
Description:- When cameras set to work on H.265 format, Email notification attachment will not work with Exacq server version 23.09 and older. Workaround:- Switch the cameras to work on H.264 format Resolution:- This feature is not supported yet on Exacq Software and will be added on ExacqVision Server version 23.12 and newer.
Weblink keyword missing in email notification due to version incompatibility
Affected platforms exacqVision Server 6.8 or earlierexacqVision Web Service 7.2 or later <br> Symptom If the web service is 7.2 or later while the exacqVision Server is 6.8 or prior and the notification profile configuration contains a {weblink} keyword, the email received will not contain a proper link to the web service. <br> Workaround Update the… Continue reading Weblink keyword missing in email notification due to version incompatibility
Configure Event Linking to Include Video in Notifications Triggered by Non-Video Events
Description Starting with exacqVision 5.10, you can configure email notifications to include a video clip or still image from one or more cameras even if the event does not directly involve video (that is, if the event is not video motion, video loss, IP camera connection, or analytics) using Source Groups to associate video to… Continue reading Configure Event Linking to Include Video in Notifications Triggered by Non-Video Events