Profile Descriptìon: %1. Notification attempt return code= 28 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 28 means “Operation Timeout” Notes Timeouts to SMTP servers can result due to routing problems between the… Continue reading Profile Description: %1. Notification attempt return code= 28
Category: exacqVision Server
Samsung Motion Issues
Description Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product Steps to Reproduce Expected Results Actual Results Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.
Time Lapse Recording Broken in exacqVision Server 22.12.3.0
Description Video is not being recorded for cameras scheduled to record on Time Lapse when running exacqVision Server version 22.12. 3.0 Product ExacqVision Server version 22.12.3.0 Steps to Reproduce Update from earlier version of exacqVision Server to 22.12.3.0Search for time lapse recorded video any time after the update Expected Results Video results are returned and… Continue reading Time Lapse Recording Broken in exacqVision Server 22.12.3.0
2022-12 September Quarterly Release Training
ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training
How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to
Description If any customer is wanting to set up an event to trip when selecting 2 associations on live view to trigger a light to alert employees they are being listened in on. Product USBDIO Module: Steps to Reproduce The task was to create a live view association as well as a trigger to turn… Continue reading How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to
Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled
Description If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product Steps to Reproduce Enter steps to reproduce the issue bulleted or numbered list recommended Expected Results Actual Results It will blue-screen the system.… Continue reading Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled
Geovision – Onvif Not Triggering Motion
Description exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin. IP camera database indicates motion is supported for the GV-TBL8810 Product exacqVision Server 22.09Onvif Plugin (onvifnvcpi.json)Geovision CamerasGV-TBL8810 Steps to Reproduce Add Geovision camera to exacq serverConfigure motion on exacq and or the cameraTrigger motion Expected Results Motion is triggered Actual Results … Continue reading Geovision – Onvif Not Triggering Motion
Client Crashes When Analytics Enabled on Onvif Multi-Sensor Camera’s
*** INTERNAL USE *** Description Reports of the exacqVision Client and/or system crashes have been reported from Illustra or Samsung multi-sensor cameras using the ONVIF PLUGIN when analytics is enabled. Product Steps to Reproduce Expected Results Actual Results Solution NOTE: Information about an available branch build is available here Also see AESW-3366
Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices
Description Loss of video streams have been observed on multi-sensor cameras and multi-view devices because of the camera or device being under powered. Product Expected Results All video streams should connect and stream video Actual Results 3rd and 4th streams would occasionally disconnect and stop streaming Solution Follow the device manufacturer’s power recommendations and consider… Continue reading Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices
Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup
Description After performing all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address. A search for the devices MAC address in Cloudvue Manager does not return any results. Product exacqVision Server Steps to Reproduce Perform all steps found in Knowledge Base… Continue reading Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup