Description Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product Steps to Reproduce Expected Results Actual Results Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.
Category: exacqVision Integrations
Geovision – Onvif Not Triggering Motion
Description exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin. IP camera database indicates motion is supported for the GV-TBL8810 Product exacqVision Server 22.09Onvif Plugin (onvifnvcpi.json)Geovision CamerasGV-TBL8810 Steps to Reproduce Add Geovision camera to exacq serverConfigure motion on exacq and or the cameraTrigger motion Expected Results Motion is triggered Actual Results … Continue reading Geovision – Onvif Not Triggering Motion
Holis camera is not recording motion
Description Holis cameras are not recording on Motion when connected to exacqVision server version 22.09 and earlier. Solution Update the exacqVision Server to version 22.12.0 or higher to fix the motion issue. <br>
Kantech will not stay connected on Version 22.09.2.0
Description Kantech Connection will not stay connected on Exacq Server Version 22.09.2.0. The connection will only stay connected for 5 seconds and then it disconnects. Product Exacq Server 22.09.2.0Reported on Kantech 8.30.05 and 8.50. Steps to Reproduce Update server to 22.09.2.0Check connection status in integration page and integration will disconnect. Expected Results Integration should remain… Continue reading Kantech will not stay connected on Version 22.09.2.0
Infinova – Onvif not triggering motion
Description When the Infinova camera is added there is no motion shown in the client Product Steps to Reproduce Expected Results Motion is triggered Actual Results No Motion seen on Exacq Solution Add the following to the section to the onvif JSON file in the server configuration. <br> Note: If upgraded this will be removed… Continue reading Infinova – Onvif not triggering motion
GSD – Onvif Not Triggering Motion
*** INTERNAL USE *** Description exacqVision Server is not detecting motion from GSD cameras using the onvif plugin. Product Steps to Reproduce Expected Results Actual Results Solution WARNING – This is temporary and will not survive an upgrade of exacqVision Server Software Modify the “options” section for “manufacturer”: “GSD” in the onvifnvcpi.json Note: See AES-69… Continue reading GSD – Onvif Not Triggering Motion
2022-09 September Quarterly Release Training
*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training
CCure Integration Incorrectly Limited to 256 Devices
Description Updating to exacqVision Server version 22.06.x limits the number of displayed devices to 256 for Ccure Integratations. Product Server 22.06 Steps to Reproduce Update server to 22.06 Go to the integration under Add Security Integrations. Select the integration and notice the amount of devices allowed.For this Example there are no devices connected to the… Continue reading CCure Integration Incorrectly Limited to 256 Devices
Bosch Analytics on Newer FW
Description On newer versions of Bosch FW analytics will not work on Exacq. Bosch FW 7.61 is the latest confirmed working version. Steps to Reproduce Configure analytics on Bosch camera.Add camera to exacq server.Setup analytics event linking. Expected Results Analytics are seen and are able to be setup in event linking Actual Results No analytics… Continue reading Bosch Analytics on Newer FW
Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart
Description Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit. To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page. Products ExacqVision ServerIllustra cameras Steps to… Continue reading Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart