Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

Description

When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision.

Product

exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70.

Steps to Reproduce

1. Connect the exacqVision server to Kantech version 8.70 or 8.62.

Expected Results

All Kantech inputs are displayed.

Actual Results

• Kantech inputs do not appear
• Connections drop leading to loss of inputs within exacqVision.

Solution

The Kantech team has provided a solution with the following steps.

1. Stop Smartlink
2. As a precaution, make a backup copy of the following directory:
   C:\Program Files (x86)\Kantech\Smartlink_CE
3. Copy the following 2 executables to C:\Program Files (x86)\Kantech\Smartlink_CE\Bin
   
   EpCeSmartLink.exe
   EpCeSmartlinkService.exe
   
   
4. Start Smartlink