Issue Summary After upgrading to 26.0, users may find that remote connections (via our mobile and desktop clients) to their server are unreliable or fail to connect. Specifically: Current Workaround If customers report that remote access no longer works: Resolution Plan Our engineering team has identified the root cause and is actively working on a… Continue reading Exacq 26.0 Remote Connections Unreliable or fail to connect
Month: February 2026
Bosch Cameras Using ONVIF Lock Stream 1 to Maximum Resolution
Description When adding Bosch cameras (firmware 9.x and above) using ONVIF to Exacq, the camera locks Stream 1 to the highest available resolution. Because Exacq uses Stream 1 by default, the resolution cannot be changed from within the Exacq Video settings. Product Steps to Reproduce Expected Results Actual Results Workaround Edit the ip in exacqVision… Continue reading Bosch Cameras Using ONVIF Lock Stream 1 to Maximum Resolution
Missing HSTS Header in ExacqVision Enterprise Manager Versions 24.12–25.1.11.0 could trigger security scans
Description Some security scanning tools may report that the ExacqVision Enterprise Manager (EM) web interface is missing the HTTP Strict Transport Security (HSTS) header when running EM versions 24.12 through 25.1.11.0.This does not affect system operation, but it may appear as a security compliance finding. Product Cause Certain versions of Enterprise Manager did not include… Continue reading Missing HSTS Header in ExacqVision Enterprise Manager Versions 24.12–25.1.11.0 could trigger security scans
EM Last Roll Off Red Banner
Description In Enterprise Manager (EM) versions before version 24, when using Microsoft SQL Server, data roll‑off may stop if a deleted user is still referenced inside a rule. Product Steps to Reproduce Expected Results Actual Results IntegrityError: (‘23000’, ‘[23000] [Microsoft][ODBC Driver 17 for SQL Server][SQL Server] The DELETE statement conflicted with the REFERENCE constraint “rules_actionuser_slug_user_slug_id_db52cb8b_fk_organization_enterpriseuser_id”.… Continue reading EM Last Roll Off Red Banner
Video stutter, freezing or jumping especially with Axis cameras
Warning: Level 2 – Please do not distribute. Description Users may experience video stuttering, freezing, or jumping, particularly with Axis cameras. This issue has been observed after recent updates which may be related to the new mobile‑app plugin. Engineering is actively investigating. The workaround below may resolve the issue.If these steps fix the problem,… Continue reading Video stutter, freezing or jumping especially with Axis cameras
exacqVision OAuth Integration Guide
Configuring exacqVision With Your Identity Provider (IdP) 1. Introduction exacqVision now supports modern authentication standards through OAuth 2.0 and OpenID Connect (OIDC), enabling secure user authentication through popular identity providers such as Okta and Microsoft Entra ID (Azure AD). This guide walks through: 2. OAuth and OIDC Basics (Vendor‑Agnostic) OAuth 2.0 and OpenID… Continue reading exacqVision OAuth Integration Guide
X-Series NVR: Changing a RAID 6 array to RAID 5
Overview Exacq R2X (2U X-Series) NVRs use RAID 6 with two drives for redundancy. This provides a higher level of data security but reduces the data storage space in the array by a total of two drives for RAID 6 and by one drive for a RAID 5 configuration. To regain this space, customers can reconfigure the RAID 6 array to RAID 5 which provides one disk redundancy instead of two. Caution: This is not… Continue reading X-Series NVR: Changing a RAID 6 array to RAID 5
CV OnSite Troubleshooting
Description This article outlines the steps to troubleshoot situations where the CloudVue device cannot be seen on CV manager. The procedure covers verifying the NVR’s local output, checking for errors at the OS level, and confirming that the required network and internet access are available. Troubleshooting Steps 1. Check Local Access on the NVR If you are unable… Continue reading CV OnSite Troubleshooting
CV Port Tester Tool
Description The CloudVue Port Tester Tool is used to verify that all required ports and URLs are open for proper connectivity to CloudVue. If any required ports are blocked, the NVR may be unable to establish a connection. Steps to Use the CV Port Tester Tool Expected Results A successful test will display results similar to the following: If any… Continue reading CV Port Tester Tool
Camera Does Not Return to Enterprise Manager After disable/re-enable cycle on ExacqVision Client
Warning: Level 2 Document – Please do not distribute. In some Enterprise Manager (EM) systems, cameras that are disabled and then re‑enabled within the exacqVision Client do not repopulate in Enterprise Manager.This occurs due to the camera’s removalDate not being reset to None upon re‑enable in the EM database, preventing EM from displaying the camera… Continue reading Camera Does Not Return to Enterprise Manager After disable/re-enable cycle on ExacqVision Client