Month: January 2023

Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode

*** INTERNAL USE *** On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints. When clicking on the Cloudvue tab within the camera’s web interface the camera tests that it has… Continue reading Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode

EM Editing the Group ROOT Synchronization Conflict Resolution Option

Knowledge Base Article Template Description  EM does not allow for the Root Group to select the option of Synchronization Conflict Resolution for Automatically Resolve Conflicts and remove Unauthorized Users as seen below. Note: That even on a New Group- that the Group Name Needs to be provided and the Synchronization Conflict Resolution is able to… Continue reading EM Editing the Group ROOT Synchronization Conflict Resolution Option

Camera Subscription Button Greyed Out or Dimmed

Description  When applying camera subscriptions the Save Subscriptions button is dimmed and unavailable. Product  Cloudvue Steps to Reproduce  Login to CloudvueOn the navigation bar Select AccountSelect the Devices  TabSelect the pencil Icon to edit a specific device (C2C or Gateway)Select the Subscriptions TabSet the Cloud Drive Subscriptions for each video deviceWhen complete click Save Subscriptions… Continue reading Camera Subscription Button Greyed Out or Dimmed

Samsung Motion Issues

Description  Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product  Steps to Reproduce  Expected Results  Actual Results  Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.

Time Lapse Recording Broken in exacqVision Server 22.12.3.0

Description  Video is not being recorded for cameras scheduled to record on Time Lapse when running exacqVision Server version 22.12. 3.0 Product  ExacqVision Server version 22.12.3.0 Steps to Reproduce  Update from earlier version of exacqVision Server to 22.12.3.0Search for time lapse recorded video any time after the update Expected Results  Video results are returned and… Continue reading Time Lapse Recording Broken in exacqVision Server 22.12.3.0

Kantech EntraPass Go Pass App no Longer Supported by Cloudvue

Description  The Kantech EntraPass Go App Version 2.20 broke the Cloudvue integration forcing users to migrate to Cloudvue Access. The Kantech Entrapass Go App will no longer be supported for accessing Cloudvue, and the Cloudvue Access App should be used instead. Product  Cloudvue Access AppEntraPass Go Pass AppKantech panelless ioSmart Bluetooth Card Readers Solution Kantech… Continue reading Kantech EntraPass Go Pass App no Longer Supported by Cloudvue