Issue: Servers with Windows operating system (OS) fail to correctly identify non-Daylight-Savings-Time (DST) time zones and prevent the local client searches from working for time periods recorded during DST. Symptoms: Sporadic playback on the server using the (internal) local client and no issues with searching from the (external) client workstations. In other words: search works… Continue reading Windows OS Servers Fail to Correctly Identify Non-DST Time Zones & Prevent Local Client Video Searches from Working
Month: September 2021
Setting the listed LDAP group on Exacq as the primary group for a specific user will not allow the user to log in
If you have an LDAP group that is listed on Exacq and set this group as the primary group for a specific user, this user will not be able to log in on Exacq Software. The workaround for this issue: <br>
CSV Imports Exceeding IP Licenses
For the multi head camera when imported from a CSV file the client uses 4 camera licenses and not just one. This is true for all other manufactured multi head camera on the system in .CSV Previously we did not support this in our client. Dev build 21.09.2294700.0 included the following fix:Enhancement – Added support… Continue reading CSV Imports Exceeding IP Licenses
How to Remove Unused Samba Services to Avoid Potentially Being Detected by a Vulnerability Scan
Procedure to remove unused Samba services to avoid potentially being detected by a vulnerability scan. Unless your server is an S-Series, these services are most likely not being used and may be disabled.
Servers imaged with OPS-21.06.1 Key or reimaged with RETAIL10-21.06.1 Key Break the boot manager after an “apt upgrade”
Issue: Linux servers originally imaged with the manufacturing OPS-21.06.1 Key (which introduced 20.04 OS) or reimaged with the RETAIL10-21.06.1 Key break the “rEFInd” boot manager after running ‘apt upgrade’. Root Cause: The fundamental issue is that the apt upgrade is updating the grub bootloader and overwriting the “rEFInd” boot manager with a new default (“fallback”)… Continue reading Servers imaged with OPS-21.06.1 Key or reimaged with RETAIL10-21.06.1 Key Break the boot manager after an “apt upgrade”
The Samsung Plug-in May Stop all Processing Because of Unexpected Data Received from Newer Hanwha Cameras
When attempting to add a camera with the Samsung plug-in (SamsungPI), newer models of Hanwha cameras with newer firmware versions have been observed to cause the Samsung plug-in to stall. This event will prevent the processing of the remaining (already-configured) Samsung and Hanwha cameras. The camera will sit on “connecting” and no error message is displayed.
C-Cure Integration License
In order to fully integrate with C-Cure 9000 Versions 2.80 or later an additional license is required. The license can be requested from the CCURE’s licensing system via part number CC9WS-EXACQMON. After proper application, this license will show up in the CCURE “Licensing” application as “Exacq Analytics for CCURE 9000”. Here is an example:
The IP Camera Detect Plugin Doesn’t Load on Server v20.06.4 if Installed on Ubuntu 18.04 Systems
The IP camera detect plugin does not load on server software version 20.06.4 if installed on servers with the Ubuntu 18.04 operating system.
eDVR Video Playing Frames Out of Order Causing Stuttering
Issue: With live stream or playback video generated by the eDVR board set to MPEG4, the Client plays frames out of order resulting in stuttering video. Description: The video stutters — playing new frames, then older frames, creating a very jerky display effect. The video clip was MPEG4 with B frames. This seems to be… Continue reading eDVR Video Playing Frames Out of Order Causing Stuttering
The Smartctl Copyright Notice May Be Unintentionally Inserted into the Server Logs
The Smartctl copyright notice may be unintentionally inserted into the server logs.