Description Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit. To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page. Products ExacqVision ServerIllustra cameras Steps to… Continue reading Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart
Tag: Video Loss
CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers
Description Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts. Product exacqVision ServerCCure9000 Solution Investigation of the exacqVision Servers show that no Video Loss events were logged. The Journal View in CCure reports: “Video Loss alert ended for exacqVision/HDVR Video Camera ‘%CameraName%’ on exacqVision/HDVR Video Server ‘%ServerName%'” In… Continue reading CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers
Axis encoders erroneously display video loss message
Affected Versions exacqVision Server 7.4 <br> Description Axis encoders display video loss message even when the video is being received and displayed. <br> Resolution Update exacqVision Server to version 7.8.0 or higher
Arecont Camera Video Loss with Large Frame Sizes
Issue Some cameras are capable of creating large frame sizes. There are two issues that can be encountered by unreasonably large frame sizes. As frame size increases the likelihood of the exacqVision recorder throttling increases. A frame size > 4MB will cause exacqVision to display “Acquiring Video” message instead of the actual video stream. This… Continue reading Arecont Camera Video Loss with Large Frame Sizes