TDVR Capture Card Faulty Board

Description  There were reports of capture cards working for upwards of 10 minutes and then would fail to produce video in live views. We have identified the issue and made the proper corrections. If this is seen on a system please follow the instructions below to identify if the board is affected. Then take the… Continue reading TDVR Capture Card Faulty Board

Video Loss on Live View TDVR Capture Card

Description  Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable. Product  Steps to Reproduce  Update server from server version prior to 23.09.9.0 Expected Results  Should not show video loss. Actual Results  Live view would show… Continue reading Video Loss on Live View TDVR Capture Card

Stretch cards not showing in exacqVision server/client but showing in OS

Description  Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision. NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything. Product  Expected Results  Stretch cards show… Continue reading Stretch cards not showing in exacqVision server/client but showing in OS

tDVR board fails to initialize after cold starting a system

Symptom When starting a system from power-off the tDVR board fails to initialize, causing one or more of the following symptoms: Blinking red LED lights near the processor.Device Manager misreporting an 8008, 8016, or half of an 8032 as hardware ID 8000 in the Device Properties detailt tab.Ispci not listing an Exacq Technologies 8008, 8016,… Continue reading tDVR board fails to initialize after cold starting a system