Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. Product Solution These instruction are based on Windows… Continue reading Recording Not Possible – Windows DST Issue
Tag: SysMgmtPI
False Drive Offline status on some Q-series models
Description Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for… Continue reading False Drive Offline status on some Q-series models
How to Disable/Enable exacqVision Watchdog Timer
Description Built by Exacq “BBE” NVRs utilize a watchdog timer, which during normal operation is reset every second. If the watchdog timer has not been reset within 60 seconds it will trigger a system reboot. The assumption being that machine is in a bad state. For various troubleshooting reasons you may need to disable/enable the… Continue reading How to Disable/Enable exacqVision Watchdog Timer
exacqVision Server Log – SysMgmtPI Error/Warning “1073741819
exacqVision Server Log – SysMgmtPI Error/Warning “1073741819” Description Both warning and error messages containing Error -1073741819 found in the exacqVision Server logs. Product exacqVision Enterprise ManagerexacqVision ServerMegaRAID Solution The issue was first observed in exacqVision Enterprise Manager which was reporting a Storage Hardware Alarm Note: This server had recently undergone MegaRAID Storage Manager (MSM) replacement with LSI… Continue reading exacqVision Server Log – SysMgmtPI Error/Warning “1073741819
Server Hardware Monitoring Indicates False-Positive Sensor Alarms with Certain Motherboards
Issue: For systems with Q87, H110-E1, or C236 motherboards, the exacqVision Server software may transmit false-positive sensor alarms due to reading abnormally high values. Symptoms: Often, all voltage, fan, and temperature sensors will be alarmed together in the exacq Client Configure System > Hardware Monitoring tab. Root Cause: The root cause is that the System… Continue reading Server Hardware Monitoring Indicates False-Positive Sensor Alarms with Certain Motherboards