False Drive Offline status on some Q-series models

Description  Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for… Continue reading False Drive Offline status on some Q-series models

Windows 7 Hard Drive Unexpectedly Shows Needs Prep

Description  We have seen cases on NVRs running Windows 7 where a  drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep Product  Steps to Reproduce  Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware Tab Expected Results  All drives listed are high-lighted in… Continue reading Windows 7 Hard Drive Unexpectedly Shows Needs Prep

Drives displaying “Red” on Storage Drive and Hardware tab

Description Drives showing offline or write error on Storage => Drive tab and Hardware tab. <br> Workaround Open Windows device manager (Windows start menu and type “device manager”)Expand IDE ATA/ATAPI controllersCheck to see if there are duplicate ATA Channel entries (ATA Channel 0, ATA Channel 1, etc)Disable the “Standard Dual Channel PCI IDE Controller” and… Continue reading Drives displaying “Red” on Storage Drive and Hardware tab