Title SSA Subscription Expiration Indicator Description When the license expires for an exacqVision Server, the software continues to function, and you will see an Indicator letting you know that your SSA (Software Subscription Agreement) has expired. By default, any user with a user role of ‘Full Admin’ or ‘Power User’ will see this indicator. Product … Continue reading SSA Subscription Expiration Indicator
Tag: SSA
Systems MAC Address is Currently Locked Out
Description When attempting to import a license key using the Import From exacq.com option, an error message “This systems’s MAC address is currently locked out.” is displayed. Product exacqVision ClientexacqVision Server Steps to Reproduce From the Configure System page (Configuration > YOUR SERVER > Configure System) select the Import… icon in the License section. Expected… Continue reading Systems MAC Address is Currently Locked Out
License / SSA Lookups – Internal
Title exacqVision License / SSA Lookups – Internal Description How to use Sugarlite and the SSA calculator to search for current License/SSA using either the MAC Address or Serial Number. Product exacqVision Client exacqVision Server Solution In addition to providing all SSA’s ever assigned to the server Sugarlite will show a great… Continue reading License / SSA Lookups – Internal
exacqVision Enterprise Manager Shows Server as – Not Monitoring
Description: The exacqVision Enterprise Manager Server List page is showing a status of “Not Monitoring” Product: Steps to Reproduce Expected Results: Status of all listed servers shows “Connected” Actual Results: Some or all of the listed servers show “Not Monitoring” Solution: Use the exacqVision Client to check the license status for the the servers showing… Continue reading exacqVision Enterprise Manager Shows Server as – Not Monitoring
SSA-SYNC Individual vs Aggregate
SSA-SYNC is a way to bring all licenses in a Batch to a common SSA end date without having to buy full-year increments of SSA. License 1 has 47 Enterprise IP channels and an SSA end date of 2018-09-01License 2 has 6 Professional IP channels and an SSA end date of 2021-10-15License 3 has 4… Continue reading SSA-SYNC Individual vs Aggregate
SSA time of day in select controls
Description When a user tries to import a server license or pick a server license as part of applying a server configuration. The SSA date is shown, but the date also includes the time of day which suggests their SSA will expire at that time. This is not correct, the SSA will expire at the… Continue reading SSA time of day in select controls
How do I check the software subscription on my ExacqVision Server?
The following methods allow you to examine a system’s license details and SSA expiration: Using the Systems page (Multiple Systems) Using the Configure System page (Single System) Using the SSA tools on Exacq.com
How do I apply a license to an exacqVision Server?
Only one license key may be applied on each system at a time. This license key includes information on the number of licensed IP Cameras the system is permitted to use as well as the specific system it is assigned to. For information on increasing your licensed number of cameras or changing your license level,… Continue reading How do I apply a license to an exacqVision Server?
How is exacqVision NVR software licensed?
The exacqVision VMS software licenses a specific number of channels to a key based upon the server NIC’s MAC address. A license includes the maximum number of IP devices, an SSA period for software updates, analog video channels for Hybrid NVRs, and the functional level for the software. The functional levels are: See the Features… Continue reading How is exacqVision NVR software licensed?