Tag: SFA000035739

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Knowledge Support Support exacqVision Server Categories

Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup

Description 

After performing all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address.  A search for the devices MAC address in Cloudvue Manager does not return any results.

Product 

  • exacqVision Server

Steps to Reproduce 

  • Perform all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address.
  • Access Cloudvue Manager
  • Select Search then Search Video Devices
  • Enter the MAC address of the NVR and press enter to search

Expected Results 

  • MAC address is found

Actual Results 

  • MAC address is not found

Solution

  • In the exacqVision Client delete the archive target
  • Change the following line in archivepi.xml to ensure the system is using the endpoints used to reach Cloud Drive 2.0

Default Paths

Linux

/usr/local/exacq/server/archivepi.xml

Windows

C:\Program Files\exacqVision\Server\archivepi.xml

Change the following line in archivepi.xml


From

Defaults Type="4" Address="https://exacq-messaging.cloudvue.com" SearchAddress="https://exacq-gateway.cloudvue.com/v1/exacq"

To

Defaults Type="4" Address="messaging.cloudvue.com" SearchAddress="gateway.cloudvue.com"
  • Re-create the archive target using the instructions from Knowledge Base Article #7697