Description
The status of the storage page is showing “Recording Not Possible” on ExacqVision Edge for some Illustra cameras. This is a result of SD encryption mode being enabled on the camera.
Products
- ExacqVision Edge
- Illustra Pro Gen4
Steps to Reproduce
Install the Edge software on the camera, and then try to record video to the SD card.
Expected Results
The video will record without an issue and the status on the Storage page will be healthy
Actual Results
No video is recorded and the storage page shows a status of “Recording Not Possible”
Solution
By default SD card encryption is enabled and to resume normal operations must be disabled.
- Log in to the camera Web GUI and select Setup on the Web User Interface banner to display the setup menus.
- Select SD Card Management from the Edge Recording menu
- Disable encryption mode Note: Any change to the encryption status requires the SD card to be formatted,
- Format the SD card by selecting Format and select Mount to mount the encrypted SD card
- Re-install ExacqVision Edge
- Verify “Recording Not Possible” message is no longer present on the
Refer to the Encrypted SD card storage section of the cameras users guide for additional information.
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