Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product Steps to Reproduce Expected Results Cameras should connect and show details and live streams. Actual Results Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1
Tag: Server
Unable to Set StartTLS Email Notification Port
Description The port drop down box will not allow you to change the port from SSL Port 465 to StartTLS Port 587. If selecting the StartTLS the port will not change to Port 587 which StartTLS uses. Product exacqVision Client 23.03.0.0 Steps to Reproduce When setting up an Email profile in the Email notification the… Continue reading Unable to Set StartTLS Email Notification Port
Time Triggers Activate On Wrong Day
Description Event Linking Time Triggers using custom days of the week are activating on the wrong day. They are triggering 1 day earlier so events set for Saturday are triggering on Friday and so on. Tested Version Steps To Reproduce Expected Results Actual Results Solution NOTE: Fix will be available in exacqVision Server version 23.06… Continue reading Time Triggers Activate On Wrong Day
System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore
Issue When system reboots and boots up to recovery mode it selects “Factory Capture” by default leading the system to commit a full factory restore upon pressing “enter”. Solution Windows <br> Linux System The file at ‘/boot/efi/EFI/BOOT/refind.conf’ will need to be edited in the same way it is for the Windows instructions. Instead we would… Continue reading System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore
Windows 7 System Show Drive as Offline
Description Windows 7, Windows Embedded images have reported seeing drive as offline. This is a false negative. Product Server 23.03, 22.09, 22.06. Steps to Reproduce Go to Storage section in the client and select the Drive tab.Drives show up as offline.Drives are mounted in OS and have data recording to them. Expected Results The drives… Continue reading Windows 7 System Show Drive as Offline
Bosch Security Integration Causing Operating System to Crash
Description As soon as you enable (check the Bosh integration profile . the system will reboot the exacq server service. Product Server Version 20.03 up to 22.12 were experiencing this crash. Panel in use: Bosch B9512GT Steps to Reproduce Configure the Add Security Integrations Page in the Client Select the Enable buttonThe server would lock… Continue reading Bosch Security Integration Causing Operating System to Crash
Kantech will not stay connected on Version 22.09.2.0
Description Kantech Connection will not stay connected on Exacq Server Version 22.09.2.0. The connection will only stay connected for 5 seconds and then it disconnects. Product Exacq Server 22.09.2.0Reported on Kantech 8.30.05 and 8.50. Steps to Reproduce Update server to 22.09.2.0Check connection status in integration page and integration will disconnect. Expected Results Integration should remain… Continue reading Kantech will not stay connected on Version 22.09.2.0
Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering
Description If you are exhibiting an event monitoring rule for analytical Event Source of any type you can not save the event rule IF your SYSTEM name of the NVR is the SAME name as the Event Source Device. Product Steps to Reproduce Go to Event Monitoring and set the rule up. Expected Results The… Continue reading Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering
Audit Trail Documentation
*** INTERNAL USE *** Description This document contains information on the data in the audit trail alongside the plugin IDs Product Exacq Server/Plugins Audit Trail 1;0;0; Discovery2;2;0; Successful Login2;0;0; Successful Logout2;2;-3; Failed Login (bad username/password)2;2;-2; Failed Login (missing account)2;2;-1; Failed Login (invalid XML)2;2;3; AD/LDAP Login Failed2;2;2; LDAP Unauthorized2;2;1; LDAP Failure3;1;0; Various status updates4;3;0; Config update5;1;0;… Continue reading Audit Trail Documentation
CCure Integration Incorrectly Limited to 256 Devices
Description Updating to exacqVision Server version 22.06.x limits the number of displayed devices to 256 for Ccure Integratations. Product Server 22.06 Steps to Reproduce Update server to 22.06 Go to the integration under Add Security Integrations. Select the integration and notice the amount of devices allowed.For this Example there are no devices connected to the… Continue reading CCure Integration Incorrectly Limited to 256 Devices