Tag: Server

Creating a notification on IP Reconnection

The exacqVision software currently only sends notifications on the rising edge of a change in state, which allows it to send notifications on a loss in video or IP connection. In order to send notification on a reconnection we must detect the falling edge of the state change. This can be accomplished with a Source… Continue reading Creating a notification on IP Reconnection

How to change web service ports

There are two ways to modify the ports used by the Web Service: It is recommended to use the configuration interface, whenever possible. However, it is possible that you must hand edit the configuration in cases where the Web Service cannot start (for example, if there is a port conflict). This article provides instructions for… Continue reading How to change web service ports

Manually Testing Email Notifications with cURL

Note: while you can test your profile/server via client’s Test Profile button, you won’t get cURL’s most complete debug information, which can sometimes be very informative when diagnosing notification failures. <br> ExacqVision Server versions 6.8 and higher use cURL to send notifications. If you are experiencing failures in sending notifications from the servers you may… Continue reading Manually Testing Email Notifications with cURL

StarTech Prolific USB-to-serial Adapter Not Working with exacqVision

Using a StarTech USB-to-serial adapter with a Prolific (PL2303) chipset and StarTech drivers can prevent the serial port on an exacqVision server to remain open on Windows-based exacqVision servers. The port will report an OPEN status for less than a second before changing to UNAVAILABLE. <br> This occurs when exacqVision receives an ASCII control character 0x04 after… Continue reading StarTech Prolific USB-to-serial Adapter Not Working with exacqVision

Best Practices when Upgrading an exacqVision Server from Windows XP to Windows 7

DISCLAIMER: Any user attempting to upgrade an exacqVision system using this procedure assumes all risk of data loss and hardware issues, and must troubleshoot all related issues without the assistance of Exacq Technologies. <br> Section 1: Pre-requisites USB drive, at least 4GB (preferably new).A valid copy of Windows 7 Pro 32-bit and license.Motherboard drivers downloaded from… Continue reading Best Practices when Upgrading an exacqVision Server from Windows XP to Windows 7

How to Re-order Capture Boards with exacqVision

Purpose: After upgrading the operating system or re-imaging an exacqVision server, the capture board order might be changed. In most cases, the board designated Device 2 is now Device 1, and Device 1 is now Device 2. The following procedure explains how to change the capture board order back to the desired order. <br> Step 1:… Continue reading How to Re-order Capture Boards with exacqVision

exacqServer Server Crash with Illustra3 Camera Plug-in

exacqVision Server versions earlier than 5.10.3 can crash if you select Apply Defaults on the Camera Settings page of an Illustra camera that does not have a motion mask configured. <br> To avoid this issue, upgrade to exacqVision Server 5.10.3 or later. As a workaround on earlier versions, create a motion mask on the camera.… Continue reading exacqServer Server Crash with Illustra3 Camera Plug-in

Troubleshooting Record Content Age Event

Record Content Age is available when the Health event type is selected on the Event Linking page in exacqVision Client. Record Content Age is triggered when the configuration setting for the Desired Content Age (which is configurable on the Storage configuration page) is greater than Oldest Content as reported on the Storage page. Oldest Content… Continue reading Troubleshooting Record Content Age Event