Tag: Server

SSD drives showing false temperature alarms

Issue In certain cases, an SSD drive can be reported with a temperature in an alarm state, but the drive is actually ok.  This resulted in the exacqVision Server emitting an alarm state for the disk as below. <br> Note: This issue has specifically been seen with the Western Digital HBS3A1912A7E6B1 128 GB drive. <br>… Continue reading SSD drives showing false temperature alarms

Windows 7 boot issue after MS update

Issue We have had several reports of Windows 7 systems that will no longer boot after installing Microsoft 8/2019 Security update KB4512506. <br> If you have already installed the 8/2019 update release Tuesday 8/13/2019, the windows 7 exacqVision server will no longer boot and you will see the screen below. <br> This also affects Windows… Continue reading Windows 7 boot issue after MS update

Time Zone Only Shows UTC-0 Option

Symptom In the exacqVision Client software on the ‘System Configuration’ page, under the ‘Date/Time’ tab, the Time Zone drop down menu has only one option, UTC-0. <br> Problem The user cannot set the proper server time zone. Affecting only Windows systems, the script that obtains the time zones from the operating system has failed. The… Continue reading Time Zone Only Shows UTC-0 Option

Troubleshooting Cloud Drive

Note: Only H.264 streams are currently allowed for Cloud Drive.  All other streams will be hidden on the Archiving Schedule page. Note: Audio is not currently supported for Cloud Drive. <br> As of 9.8, Cloud Drive technically runs as a side integration that is installed by default.  This results in log files that are separate… Continue reading Troubleshooting Cloud Drive