Issue Emails for a “No Recording” event do not contain the source name, but instead say “Unknown”. <br> Workaround None <br> Version Affected exacqVision Server 9.2.0 – 19.06 <br> Version Fixed exacqVision Server 19.09 <br>
Tag: Server Software
Time Zone Only Shows UTC-0 Option
Symptom In the exacqVision Client software on the ‘System Configuration’ page, under the ‘Date/Time’ tab, the Time Zone drop down menu has only one option, UTC-0. <br> Problem The user cannot set the proper server time zone. Affecting only Windows systems, the script that obtains the time zones from the operating system has failed. The… Continue reading Time Zone Only Shows UTC-0 Option
Troubleshooting Cloud Drive
Note: Only H.264 streams are currently allowed for Cloud Drive. All other streams will be hidden on the Archiving Schedule page. Note: Audio is not currently supported for Cloud Drive. <br> As of 9.8, Cloud Drive technically runs as a side integration that is installed by default. This results in log files that are separate… Continue reading Troubleshooting Cloud Drive
How to Enable Edge Storage on Axis Cameras
The instructions below differ based on the firmware versions on your Axis cameras. Please check your camera’s firmware version prior to continuing. <br> Edge Storage recording is currently supported for recording based on motion events. Setting the camera(s) to continuous recording may produce unpredictable results. <br> Adding the camera to exacqVision: When adding your camera(s)… Continue reading How to Enable Edge Storage on Axis Cameras
What file systems does ExacqVision support?
File systems supported by ExacqVision are as follows: <br> Windows: Ubuntu/Linux: <br> Using file systems other than those listed may result in data loss, inability to recognize storage volumes, incompatibility when updating to future software versions. <br>
How to eliminate storage alarms with “poll error”
Description Increasing customer reports of storage alarms with “poll error” on Linux systems. This is a legitimate indication that core’s memory usage is high enough to prevent us from executing storage monitoring utilities, and user should somehow reduce memory usage. <br> However, server 9.9.8 introduces a redesign of SysmgmtPI that eliminates the occurrence of poll… Continue reading How to eliminate storage alarms with “poll error”
Axis cameras may stop detecting motion on firmware update
Axis is making the transition on the camera motion detection engine from VMD1 to VMD4. VMD1 is the motion detection engine that Axis plugin has been supporting. Starting with camera Firmware 6.50, motion detection application VMD4 is pre-installed on the camera. Compatible Cameras with earlier firmware versions could also load VMD4 application and get the… Continue reading Axis cameras may stop detecting motion on firmware update
Removing an Unwanted USB I/O Device from a Server’s Configuration
If a USB I/O module was previously used and later disconnected from the server, the software will retain the configuration and the module will remain listed in the left-side navigation panel. If you wish to permanently remove this device from appearing in the software, you will need to log in to the server’s operating system… Continue reading Removing an Unwanted USB I/O Device from a Server’s Configuration
Windows update KB3033929 required for 8.6 release
Exacq upgraded they software signing certificate, which means Windows 7 systems will require Windows update KB3033929 for Hardware Monitoring and motherboard watchdog functionality to work. <br> Link to download the KB: https://www.microsoft.com/en-us/download/details.aspx?id=46148 <br>
SMB server signing and encryption for Archiving
exacqVision’s default method for archiving recorded data uses the SMB protocol. Using an exacqVision S-Series storage system makes configuring archiving simple. Users may also archive to SMB shares configured on their own third-party systems, but installing and configuring Samba or SMB Shares on non-Exacq built systems is outside the scope of Exacq Support. There have… Continue reading SMB server signing and encryption for Archiving