Affected Versions exacqVision Server 7.6 and earlier <br> Description The server will crash on start-up if the audit directory does not exist and the server cannot create a valid audit directory. An example of this is when ‘audit’ is a symlink with an invalid target or a file exists with the same name as the… Continue reading Server crashes on start-up when audit directory cannot be created
Tag: Server Crash
Onvif with incorrect profile parameter in host name would crash server
Description Onvif plugin does allow additional parameters in the host name for added supports. Such as profile/tranport settings(#Profile=1 or #transport=udp). Profile expects a number but would crash the server if a string is entered. <br> Version Introduced r38461 <br> Platform All <br> Steps to reproduce connect onvif camera with host name and profile with string.… Continue reading Onvif with incorrect profile parameter in host name would crash server
Server/SoundPI crashes on Linux
Symptom: On some Linux systems, including 12.04, the exacqVision Server does not start. The exacqVision Client cannot connect. <br> Problem: Server 9.1.10 introduced issue causing ALSA audio mixer to fail. ‘gdb’ shows: ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side core: pcm_params.c:2249: snd1_pcm_hw_params_slave: Assertion `err… Continue reading Server/SoundPI crashes on Linux
Changing OS Language May Cause Server Crash
Symptom: After changing OS language, user is unable to run exacqVision Server, crashes immediately after attempting to start. <br> Problem: This has been seen with some languages, notably Japanese, on Ubuntu 16.04 and 18.04 systems. Changes made after language configuration to ‘lshw’ cause the server service to crash. <br> Solution: Update exacqVision Server to 9.6… Continue reading Changing OS Language May Cause Server Crash
Server Fails to Fully Restart After Crash if there is No Watchdog
Symptom: The sever fails to fully restart after a crash. <br> Problem: If the server crashes, exacqd will restart the server, but then exacqd exits. This causes the server to hang during initialization. If there is no watchdog timer, the server will remain in this state. The ‘core’ process should be killed. Introduced in server… Continue reading Server Fails to Fully Restart After Crash if there is No Watchdog
Samsung SPE-100/400 Causes Server Crash
Symptom: exacqVision Server crashes when connecting to a Samsung SPE-100/400 using the native Samsung plugin. <br> Problem: This encoder is only supported for use with the Onvif plugin (device type). Additionally, the device firmware only supports HTTP version 1.0 but Live555 defaults to 1.1. <br> Solution: Connect to the device with the Onvif device type… Continue reading Samsung SPE-100/400 Causes Server Crash
Older Panasonic cameras cause Live555 server crash
There is a potential for discontinued cameras from Panasonic (i.e. WV-NS202A and WV-NW484) to cause the exacqVision server service to crash and thus reboot the system. This can be alleviated by: Disconnect the camera from the exacqVision Server through the exacqVision Client.Navigate to the camera’s webpage in Internet Explorer as Panasonic requires a pop-up window… Continue reading Older Panasonic cameras cause Live555 server crash
exacqServer Server Crash with Illustra3 Camera Plug-in
exacqVision Server versions earlier than 5.10.3 can crash if you select Apply Defaults on the Camera Settings page of an Illustra camera that does not have a motion mask configured. <br> To avoid this issue, upgrade to exacqVision Server 5.10.3 or later. As a workaround on earlier versions, create a motion mask on the camera.… Continue reading exacqServer Server Crash with Illustra3 Camera Plug-in
Locating Server and Client Crash Dump Files
ExacqVision Server crash dumps can be found in the server log folder, typically C:\Program Files\exacqVision\Server\logs. The location of ExacqVision Client crash dump files varies based on the operating system. <br> Windows Vista SP 1, Win 7, Win 8, Win 10, Win 11 Windows XP MacOS