TDVR Capture Card Faulty Board

Description  There were reports of capture cards working for upwards of 10 minutes and then would fail to produce video in live views. We have identified the issue and made the proper corrections. If this is seen on a system please follow the instructions below to identify if the board is affected. Then take the… Continue reading TDVR Capture Card Faulty Board

Video Loss on Live View TDVR Capture Card

Description  Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable. Product  Steps to Reproduce  Update server from server version prior to 23.09.9.0 Expected Results  Should not show video loss. Actual Results  Live view would show… Continue reading Video Loss on Live View TDVR Capture Card

“Needs Prep” Seen On Hardware or Volume tabs

Description  A few Customers have seen Needs Prep in the Exacq Client on the Storage Page under Volume and Hardware. The Drive Tab drives will all show healthy. The only issue seen is a false negative indicating that the Unit 1 c0/v0 shows “Needs Prep”, seen below. None of the drives listed under Unit 1… Continue reading “Needs Prep” Seen On Hardware or Volume tabs

Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout

Description  Arecont Camera 12176DN on fw 65200 is causing the video stream to time out and the stream is reconnecting. CGI access to the camera is fine. Product  Steps to Reproduce  Connect to the camera and let it record. The video stream is timing out and the stream is reconnecting. CGI access to the camera… Continue reading Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout

Windows Server 2022 Showing Only One Network Card

Description  Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box. <br> Product  Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below. NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to… Continue reading Windows Server 2022 Showing Only One Network Card

Attachment from Email Notifications do not Play Back

Description Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email. Product exacqVision Server 23.09.6.0 Steps to Reproduce Expected Results Users should be able to play back the native attached file.  Actual Results The attachment will open, but only shows an empty out… Continue reading Attachment from Email Notifications do not Play Back

TDVR8016E Output stops showing Video

Description Server connected to a monitor via output form the Capture Card stops showing video on the monitor when updating to 23.09. Product Exacq Server 23.09 Steps to Reproduce Output works on Server 23.06Update to 23.09 and the Capture Card output stops showing any video on any spot monitors. Expected Results This should work. Actual… Continue reading TDVR8016E Output stops showing Video

Onvif -Motion Not Working When Updating from 23.06 to 23.09

Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09

UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09

Description Motion events are not being received by exacqVision. Product Steps to Reproduce Expected Results Motion should work with 23.06 set up with Onvif Plugin. Actual Results Camera’s GUI shows motion events and we do not receive them. Solution Confirmed that 23.09 will allow the motion events to record and be seen in live view… Continue reading UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09

Windows Firewall Rules to prevent Failover / Failback function issues

By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected. To check the settings Open up Windows  Defender Firewall with Advanced Security and click on… Continue reading Windows Firewall Rules to prevent Failover / Failback function issues