Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier

Description When Activating an event for the door held on Ccure, it will not get activated on Exacq side and will not get triggered via event linking. Product  Exacq Server and Client versions 24.03 & 24.06 Ccure 9000 & Firmware=”web=7.0.1174.174, app=4.0.0″ Steps to Reproduce Creating the door held event on Ccure side then trying to… Continue reading Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier

Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

Description When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision. Product exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70. Steps to Reproduce Expected Results All Kantech inputs are displayed. Actual Results Solution The Kantech team has… Continue reading Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

EM failover is not moving the security integration list to the spare server.

Description  When the protected server goes down, and the EM server moves the configs to the Spare server, it will not move the Security integration list to the Spare server. Product  ExacqVision Server 32bit Steps to Reproduce  Installing ExacqVision 32bit version and trying to failover to it Solution Installing ExacqVision server 64bit version

DmpPi Slow To Reconnect

Issue The DMP panel uses a ‘disconnect’ command to gracefully close a socket. The original release of the DmpPI plugin did not implement this command. As a result, after a connection to a panel was made, then was disabled and quickly enabled again, the connection attempt failed several times until the panel timed out and… Continue reading DmpPi Slow To Reconnect

How to Create a User in Kantech for Security Integration with exacqVision

Configuring an Operator to Receive Events from the EntraPass server 1. Login to the Workstation using installer credentials.2. Add a new Workspace (System > Workspace).    a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs.         The screenshots below show the workspace permissions for the ‘exacqws’ workspace.… Continue reading How to Create a User in Kantech for Security Integration with exacqVision