Categories
exacqVision Server Windows Knowledge Support Support exacqVision Server Categories Products

Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

Description

When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision.

Product

exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70.

Steps to Reproduce

  1. Connect the exacqVision server to Kantech version 8.70 or 8.62.

Expected Results

All Kantech inputs are displayed.

Actual Results

  • Kantech inputs do not appear
  • Connections drop leading to loss of inputs within exacqVision.

Solution

The Kantech team has provided a solution with the following steps.

  1. Stop Smartlink
  2. As a precaution, make a backup copy of the following directory:
    C:\Program Files (x86)\Kantech\Smartlink_CE
  3. Copy the following 2 executables to C:\Program Files (x86)\Kantech\Smartlink_CE\Bin

    EpCeSmartLink.exe
    EpCeSmartlinkService.exe

  4. Start Smartlink
Categories
Uncategorized

EM failover is not moving the security integration list to the spare server.

Description 

When the protected server goes down, and the EM server moves the configs to the Spare server, it will not move the Security integration list to the Spare server.

Product 

ExacqVision Server 32bit

Steps to Reproduce 

Installing ExacqVision 32bit version and trying to failover to it

Solution

Installing ExacqVision server 64bit version

Categories
Knowledge Support Support exacqVision Server exacqVision Integrations

DmpPi Slow To Reconnect

Issue

The DMP panel uses a ‘disconnect’ command to gracefully close a socket. The original release of the DmpPI plugin did not implement this command. As a result, after a connection to a panel was made, then was disabled and quickly enabled again, the connection attempt failed several times until the panel timed out and closed its end of the socket.

Workaround

Wait a minute before enabling the panel, be patient.

Version Affected

exacqVision Server 9.6.6

Version Fixed

exacqVision Server 9.8.5

Categories
User Guides Categories Products exacqVision Integrations

How to Create a User in Kantech for Security Integration with exacqVision

Configuring an Operator to Receive Events from the EntraPass server

1. Login to the Workstation using installer credentials.

2. Add a new Workspace (System > Workspace).

    a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs.

        The screenshots below show the workspace permissions for the ‘exacqws’ workspace.

        All applications, gateways, controllers, doors, relays, and inputs are selected.








3. Add a new Security Level (System > Security Level).

    a. Click on the ‘New’ icon and add a new security level. This example shows we have named it ‘exacqsl’.

    b. Workstation > Operation

        

    c. Note that only the top-level Door, Relay, Input, and Alarm System are selected.

        The sub-items are not selected.

        

    d. Scroll down to Workspace > Devices. Select Door, Relay, Input, and Integrated Panel sub-items.

        Select the Read checkbox on the left, as shown.

        

    e. Leave all other options and sub-options to their default values.

4. Add a new Operator (System > Operator).

    a. Create a new operator ‘exacquser’. Remember to enable ‘Concurrent Logins’ settings as this will

        allow you to connect from multiple servers using the same operator credentials.



    b. On the Security tab, select the ‘Login schedule’ and set it to use ‘Always valid’.

        This will allow an exacqVision Server to always remain connected to EntraPass and receive events.



    c. For the ‘Security level’ and ‘Workspace’ fields, select the security level and workspace you created in the steps above. Leave all other options to their default values.

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Configuring an Operator to Send Commands to EntraPass

To increase the security of the exacqVision – EntraPass integration, exacqVision clients require the credentials for a “more privileged” operator if they wish to perform output actions. Some operators may not have the permission to access certain doors, in which case, the controls for performing certain actions are hidden/disabled from the user. It is still possible that an operator is permitted to view that door, but they may not have the security level to unlock a door. This information is currently unavailable to exacqVision Server at this time, so when an operator tries to unlock a given door, that operation will fail. 

To create additional operators with additional security levels on EntraPass, repeat steps 2, 3, and 4 above with the following adjustments.

1. Uncheck restricted doors from the list of doors (or relays, inputs, etc.) in the ‘Create New Workspace’ section. In the screenshot below an operator can only access two out of the nine doors configured.



2. Under System > Security Level > Workstation, make sure that the door lock/unlock and relay activation privileges are granted to the new user when creating a new security level. The example below shows a new security level that allows an operator to lock/unlock a door, enable/disable a door reader and activate/deactivate a relay.



3. When sending a command to EntraPass, the exacqVision Client will prompt for the second operator credentials.



4. Enter the credentials for the second operator. Only those doors, relays, and inputs that this user can access will be highlighted in the client and made available for sending commands to EntraPass.

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How-to-Create-a-User-in-Kantech-for-Security-Integration-with-exacqVision-1.pdf