Description Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product Steps to Reproduce Expected Results Actual Results Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.
Tag: SamsungPI
The Samsung Plug-in May Stop all Processing Because of Unexpected Data Received from Newer Hanwha Cameras
When attempting to add a camera with the Samsung plug-in (SamsungPI), newer models of Hanwha cameras with newer firmware versions have been observed to cause the Samsung plug-in to stall. This event will prevent the processing of the remaining (already-configured) Samsung and Hanwha cameras. The camera will sit on “connecting” and no error message is displayed.