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Knowledge Support Support Categories Products exacqVision Hardware

Adjustments for Loud Fan Complaints

Description

Some users with newer exacqVision server hardware have complained of their systems having louder than expected system fans.

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Product

  • A-Series 2A
  • A-Series 2A Hybrid
  • A-Series FA
  • A-Series FAR
  • Q-Series Desktop
  • Q-Series Desktop Hybrid

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Steps to Reproduce

No specific steps are needed to reproduce since this was a factory setting.

  1. Enter BIOS by rebooting the system and pressing F2 prior to booting. The default BIOS password is ‘admin256’.
  2. Use the arrow keys to navigate to the ‘H/W Monitor‘ screen. The default settings are displayed below.

A-Series 2A & Q-Series Models

A-Series FA & FAR Models

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Solution

  1. If you have not already done so, enter BIOS by rebooting the system and pressing F2 prior to booting. The default BIOS password is ‘admin256’.
  2. Use the arrow keys to navigate to the ‘H/W Monitor‘ screen.
  3. Use the arrow keys to highlight each of the fan settings according to your server model, pressing Enter to change them, to match those illustrated below.
  4. When settings changes have been completed, use the keyboard arrows to navigate to the Exit screen, then select ‘Save Changes and Exit‘ to reboot the system with these changes in effect.

A-Series 2A & Q-Series Models

A-Series FA & FAR Models

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Categories
Video Library Documentation Quick Start Guides Installation Highlighted Video Guides Youtube Video Library Categories Products exacqVision Hardware

exacqVision Q-Series Quick Start Video

The exacqVision Q-Series brings together an optimal combination of performance and affordability into a single network video recording solution available in hybrid or standard models. This video will introduce you to the hardware and walk through initial setup.<br><br> Chapters<br> 00:00 Intro<br> 00:19 Unboxing<br> 00:38 Specs<br> 01:49 Setup<br> 03:16 Licensing<br>
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Knowledge Support exacqVision Server Products Uncategorized

False Drive Offline status on some Q-series models

Description 

Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.

Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for video searching.

Product 

ExacqVision Server Version 23.03.1.0

Steps to Reproduce 

Update to Server Version 23.03.1.0 from a previous server software version.

Expected Results

Drives should populate hardware tab with a healthy status.

Actual Results 

One or more drives may appear as “Offline” on the hardware tab.

Solution

Update to ExacqVision Server 23.03.2.0 if SSA is current and up to date, or alternatively rollback to ExacqVision Server 20.12.8.0 as a workaround.

AES-457


Categories
User Guides Documentation Categories Products exacqVision Hardware

Q-Series IPS

Q-Series-IPS.pdf
Categories
User Guides Documentation Categories Products exacqVision Hardware

Q-Series Hybrid

Q-Series-Hybrid.pdf
Categories
Knowledge Support Support Categories Products exacqVision Hardware

SCN-00000019 – Q-Series

SCN #SCN-00000019
Title of SCNQ-Series
TRAC #
Effective VersionLaunch scheduled for late October, 2020
Products AffectedLC and ELP/R Series
Reason for Change (Summary)New Product

Change

The Q-Series is designed to replace the ELP/R Series as well as the 16 channel LC Una.  (The LC Una remains available until the G-Series 8 channel option is available.)

Specs:
Motherboard:                      H110E1-ITX
CPU:                                    Intel G3900 Celeron 2M Cache, 2.80 GHz
RAM:                                  4GB DDR4
PSU:                                    SPI 400W  (will switch to FSP250SAC-ETI 250W soon after launch)
OS Drive:                            128 GB 2.5” SSD
Storage Drive:                    1 or 2 2-6TB WD Purple
                                             (The 8 and 12TB models will have 2 drives)
Analog Board                     Stretch VRC7008L or VRC7016LX

Optional Addons:
Joystick/Keyboard
USB I/O Module
External USB 1Gb NIC
External USB DVD Drive
15.8” Rackmount Shelf

Additional Documentation

The Quick Start Guide will be available on the website upon launch.

Other information

This machine should be troubleshot similar to other exacqVision systems with the standard Linux 18.04 image.  The Operating System and Client software will reside on the 128 GB SSD.  If this drive is replaced, the machine will need to be re-imaged.

The Q-Series has 4 monitor outputs (Display Port, HDMI, VGA, DVI).  Three can be used at a time, but the performance specs were rated with only 2 monitors – 2 are recommended. 

The SSD is mounted via a bracket underneath the spinning HD.

Categories
Documentation Quick Start Guides Categories Products exacqVision Hardware

Q-Series Quick Start Guide

Q-Series-1.pdf

Categories
Documentation Data Sheets Categories Products exacqVision Hardware

exacqVision Q-Series IP and Hybrid Systems

Q-Series.pdf
Categories
Categories Products exacqVision Hardware

CA 34918 M1 UL Q Series

CA-34918-M1-UL-Q-Series.pdf