Tag: PTZ

Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Description  Cameras are not able to switch to Serial IP under Mechanical tab.Looking at the Onvif plugin the PTZ for the camera was set to “0”We could not enable it in the client. When attempting to set the serial to IP in the mechanical PTZ tab, it would flip back to the Serial Port to… Continue reading Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Motion Event PTZ Presets with the Axis M5000-G in exacqVision

Overview The Axis M5000-G PTZ camera is a multi-sensor camera containing three stationary wide-angle lenses around the circumference of the camera body and one center-mounted PTZ lens. This guide is intended to help users automate the positioning of the PTZ lens upon events, such as motion detection. Requirements NOTE: While this article is written specifically… Continue reading Motion Event PTZ Presets with the Axis M5000-G in exacqVision

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description  After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again. Product  Camera models: Firmware: Steps to Reproduce  Have the camera setting on the home preset. Expected Results  PTZ… Continue reading Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Maps Item Icons Incorrect

Description  Customer would like to change some map icon graphics, some bullet cameras are displayed as domes on the map graphic. He has asked if there is a config file that contains the map graphic information Product  Steps to Reproduce  Expected Results  Expected box camera Icon  Actual Results  PTZ/Dome camera Icon Solution This is expected… Continue reading Maps Item Icons Incorrect

Using the ADVCPTZKEY1 USB Joystick / Keyboard with exacqVision

This document will guide you through step-by-step procedures for keyboard use and suggested button mappings. Prerequisites For proper operation of the American Dynamics ADVCPTZKEY1 PTZ USB Keyboard, both the exacqVision Client and Server must be on version 22.03 or higher. Product  ADVCPTZKEY1 American Dynamics Surveillance Keyboard <br> Setup <br>

Mechanical PTZ tab will not show up for Samsung cameras

When updating ExacqVision Server straight to 21.03 from a version prior to 9.8 the mechanical PTZ tab disappears. On the previous version below 9.8, update to ExacqVision Server 19.12 and verify the mechanical PTZ tab is there. Then update to ExacqVision Server 21.03 and verify the mechanical PTZ tab is there. If it is not,… Continue reading Mechanical PTZ tab will not show up for Samsung cameras

ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked

Product exacqVision Server 6.2 to 7.2.3 <br> Symptom ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked. This is because the XML is reporting the secondary context as being an independent PTZ which is something generally used for fisheyes where PTZing one stream… Continue reading ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked

Saved Digital PTZ View displays incorrectly when searching

Product exacqVision Client 6.0 to current <br> Description If you use the same video input, one with digital PTZ enable and zoomed in and the other with Digital PTZ disabled, the saved view will not display as intended when searching that view on the Search Cameras page. <br> Solution Enable Digital PTZ on both instances.… Continue reading Saved Digital PTZ View displays incorrectly when searching