Tag: PTZ

Categories
Knowledge Support Support exacqVision Client exacqVision Server

Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Description 

Cameras are not able to switch to Serial IP under Mechanical tab.
Looking at the Onvif plugin the PTZ for the camera was set to “0”
We could not enable it in the client. When attempting to set the serial to IP in the mechanical PTZ tab, it would flip back to the Serial Port to OFF.

The camera icon in the camera list would also show up as a bullet icon at first.
After editing the onvif xml the icon would switch over to a PTZ icon and the Serial option for IP would save properly and allow PTZ to function.


Product 

  • Microsoft Windows Server 2019 Standard 64-bit 10.0.17763
  • TESTED ExacqServer Version: 23.03, 23.09, 24.03, possible 24.06 and 24.09 official releases.
    Camera Firmware FW CIPC-B2501.1.77.C007180.NB.230628

Steps to Reproduce 

Add camera to Server
Navigate to camera settings page and click on the Mechanical PTZ tab.
Change Serial from off to IP.
The setting will revert back to OFF.

Expected Results 

PTZ should be available to these cameras.

Actual Results 

You can not configure them with out the workaround below.

Solution

The only way to get PTZ to work after updating to 24.03 was to edit the onvif xml

After the update to 24.03 Server the default setting in the ONVIF xml was set to
<PTZ Supported=”2″ Enabled=”0″>
To fix please do the following.

  1. Stop exacqServer service and edit the Onvif.xml.
    Make sure to open Notepad++ or Notepad as a ADMIN first and then navigate to the following location:
    C:\Program Files\exacqVision\Server
    Select the File onvifnvcpi.xml
    By holding Control button and hitting the F key, you can search for the IP address of the camera in question.

    Look for the following in the XML for each camera on the system:

    <PTZ Supported=”2″ Enabled=”0″>

    CHANGE IT TO:

    <PTZ Supported=”2″ Enabled=”1″>
    SAVE THE FILE in your TEXT EDITOR
    Start the ExacqServer service.
    PTZ option should now be set to IP for the Mechanical PTZ option in the camera setting page. It might be needed to select IP in the drop down menu again, but from testing we did that was not the case.

    NOTE: This might be affected still on version 24.06 and 24.09 official releases as well.
    AES-922
    This is still being investigated by engineering. but is a work around to allow the PTZ to function as it should.

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Categories
User Guides Documentation exacqVision Client Categories Products

Motion Event PTZ Presets with the Axis M5000-G in exacqVision

Overview

The Axis M5000-G PTZ camera is a multi-sensor camera containing three stationary wide-angle lenses around the circumference of the camera body and one center-mounted PTZ lens. This guide is intended to help users automate the positioning of the PTZ lens upon events, such as motion detection.

Requirements

  • Axis M5000-G PTZ camera, with firmware 11.10.61 or higher
  • exacqVision Server 24.09 or higher

NOTE: While this article is written specifically with the M5000-G PTZ in mind, the setup of Event Linking to reposition PTZ cameras based on the motion detection from other sensors, and even other cameras, can be used with any capable devices.<br><br>

Camera Configuration

  1. Log into the camera’s web browser interface.<br><br>
  2. Configure the initial user credentials as required, if you have not already done so.<br><br>
  3. Open the PTZ menu. You may configure the PTZ presets within the camera on the Preset Positions screen, or choose to configure presets within exacqVision at a later stage.
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  4. If desired, configure the range of motion for the PTZ turret on the Limits screen within the camera. These settings cannot be configured within exacqVision. See the device’s help file or manual for details on setting PTZ limits.
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  5. The Motion tab within the PTZ settings configures the behavior of the camera during motor movement of the PTZ turret. Motion detection may be configured within the Video Motion Detection application under the Apps menu.
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Connecting the Camera to exacqVision

Use the AXIS VAPIX option from the Device Type menu when adding the Axis M5000-G PTZ camera.

Refer to the exacqVision Client User Manual or watch one of our videos on how to Add IP Cameras for the steps to connect the camera to your exacqVision Server.<br><br>

Motion Detection

If you chose not to configure motion detection zones within the camera, do this now for use in the next steps.

  1. Expand the left-hand navigation tree under Camera Recording.<br><br>
  2. Select the sensor to be configured. When adding the M5000-G PTZ camera to exacqVision, each sensor appears individually on the navigation tree as a separate camera.<br><br>
  3. On the Camera Settings page for the selected sensor, use the Display tab to change the Name. You may find it helpful to identify each sensor and which one is the PTZ. This will be useful in later steps.
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  4. Use the settings on the Motion tab to define the motion detection regions within the sensor’s field of vision. You may need to adjust the sensitivity, percentage, and time to trigger settings to best suit your installation environment.
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PTZ Presets

When adding the M5000-G PTZ camera to exacqVision, each sensor appears individually on the navigation tree as a separate camera with the PTZ turret as the first one. A preset is a saved position and field of view that can be used to quickly point the PTZ lens to a specific region of interest such as a display or locked cabinet.

  1. Expand the left-hand navigation tree under Camera Recording.<br><br>
  2. Select the PTZ sensor.
    <br><br>
    NOTE: Due to this camera reporting to exacqVision that it is a PTZ camera all sensors will display a Mechanical PTZ tab, but there are no motors associated with the non-PTZ sensors.<br><br>
  3. On the Camera Settings page for the PTZ sensor, select the Mechanical PTZ tab, then choose the Presets tab beneath it.
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  4. If you configured PTZ Presets within the camera they will be shown in the Presets panel.<br><br>
  5. Create new Presets by using the Pan/Tilt and Zoom controls to position the camera’s field of view as you’d like, then press the New button to Name your preset before selecting the Apply button to save your changes. Presets may also be removed by selecting them from the list and pressing the Delete button. <br><br>
  6. In the example below, we have created a preset to display a file cabinet after creating a motion detection region for this area on Sensor 3. This may just as easily be focused on a specific entry way, display case, or any other object of interest.
    <br><br>

Using Event Linking to Move the PTZ on Motion Events

PTZ presets may be activated manually by those monitoring exacqVision, but can become more powerful tools when automated. In the next steps you will configure exacqVision to direct the PTZ turret of the M5000-G camera to preset locations when motion is detected by the stationary lenses. You may even choose to activate a preset when motion is detected by other cameras nearby.

  1. From the left-hand navigation tree in the exacqVision Client, select Event Linking.<br><br>
  2. Begin by pressing the New button near the bottom of the window.<br><br>
  3. From the Event Type panel on the left, select Video Motion.<br><br>
  4. Use the Event Source panel to locate and select the first of your stationary camera sensors.<br><br>
  5. From the Action Type panel in the center-right of the window, select PTZ Preset.<br><br>
  6. Using the Action Target panel, select the name of a preset configured for a region within the sensor’s field of view.<br><br>
  7. Press Apply to save your changes.<br><br>
  8. You’ve now configured the system so that when motion is detected by the first sensor it will reposition the PTZ turret to examine an area within that sensor’s field of view with greater detail.
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  9. Press the New button again to repeat Steps 3-6 for each sensor and preset combination.
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  10. The following images show the Live view of all four sensors from the camera in Live viewing mode. The stream from the PTZ turret sensor is shown in the upper-left corner and moves to the file cabinet when motion is detected.
    <br><br>
    <br><br>

If you have a secondary camera nearby configured for motion detection or AI driven Object Classification, you may also select these using the Event Types (Video Motion or Analytics), then select the other camera from the Event Source window. Event Linking may combine other event types as well to take a PTZ Preset action, such as Serial Profiles to position a PTZ lens towards a cash register during sales transactions, or Input Triggers to position the lens towards a door when opened. See our Event Linking Video for more information, or refer to the Related Articles section below.

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Related Articles

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Categories
exacqVision Server Products

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description 

After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again.

Product 

Camera models:

  • QNP-6230 PTZ
  • QNP-6230H PTZ

Firmware:

  • fw 1.40.02_20191031
  • fw 1.40.03_20201203_R410

Steps to Reproduce 

Have the camera setting on the home preset.

  1. Select a second PTZ preset for the camera to move to. In the photo below you can see that the camera’s web interface indicates motion has stopped in the graph to the right of the camera’s image.
  1. Motion stops working in the cameras gui.
  2. Go to client and edit any motion window settings.
  3. Motion will resume in the cameras gui.
  4. Note if on a tour- this will also be affected by the movement of the presets.

Expected Results 

PTZ tours or presets should work after the camera moves to the new preset location.

Actual Results 

The camera stops detecting motion events after a preset is selected and the camera has moved.

Solution

Testing has shown that firmware 2.10.02_20220324_R614 has corrected this behavior on the camera.

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Categories
Knowledge Support Support exacqVision Client exacqVision Server

Maps Item Icons Incorrect

Description 

Customer would like to change some map icon graphics, some bullet cameras are displayed as domes on the map graphic. He has asked if there is a config file that contains the map graphic information

Product 

  • exacqVision Client

Steps to Reproduce 

  1. Add a Camera to a new or existing map (Configuration > Maps) 
  2. Make note of the Icon

Expected Results 

Expected box camera Icon 

Actual Results 

PTZ/Dome camera Icon

Solution

This is expected behavior in the sense that the icon will follow whatever is detected by the camera plugin and will match the icon shown for the camera throughout the exacqVision Client. 


As a possible workaround access the cameras settings page.  If there is a Mechanical PTZ tab present. then toggling the serial port from Off to IP will also change the icon from box to dome. 


If you suspect that there is an issue in the way the cameras capabilities are being detected resulting in the wrong icon being used then. 

  • verify the camera has been tested (Check https://www.exacq.com/integration/ipcams/)
  • escalate the case, an engineering ticket will need to be created so the correct icon type is detected for that specific camera model.
Categories
User Guides Documentation exacqVision Client Integrations Categories Products exacqVision Integrations

Using the ADVCPTZKEY1 USB Joystick / Keyboard with exacqVision

This document will guide you through step-by-step procedures for keyboard use and suggested button mappings.

Prerequisites

For proper operation of the American Dynamics ADVCPTZKEY1 PTZ USB Keyboard, both the exacqVision Client and Server must be on version 22.03 or higher.

Product 

ADVCPTZKEY1 American Dynamics Surveillance Keyboard

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Setup

  1. Install, or update, the exacqVision Server and Client as mentioned in Prerequisites above.<br><br>
  2. Plug the keyboard’s USB cable into the USB port on the Client viewing machine, where the keyboard will be operated from.<br><br>
  3. Navigate to the Joystick configuration page within the exacqVision Client.
    • Select the cog wheel icon in the top left-hand corner of the Client window to enter Configuration settings.
    • Expand Client from the navigation tree on the left-hand side.
    • Select Joystick from the tree to load the Joystick configuration page.<br><br>
  4. Select the joystick that appears from the drop-down menu. If the device fails to appear, close and re-open the exacqVision Client instance.
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  5. Select the Calibrate button to zero out the joystick positioning.<br><br>
  6. Adjust the sensitivity to your liking.
    • X/Y Axis controls camera Pan/Tilt, while Z Axis controls zoom.
    • X Position corresponds to the jog wheel on the left of the keyboard.
    • Suggested settings include increasing the sensitivity on the X/Y Axis and Z Axis, but slightly decreasing the sensitivity on the X Position.


      In the example above, the Z Axis and X Position have also had their Invert checkboxes selected to mimic the default controls of the exacqVision Surveillance Keyboard.<br><br>
  7. Pressing any of the buttons on the keyboard will highlight that number in the button menu to help you find the corresponding mapping. You may need to scroll the window if you do not see the button highlighted when pressed.
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    <br><br><br><br>
  8. Once you have located the button, you may use the drop-down menu to select the action you wish to assign to the button. While this can be customized to your operator’s liking, a suggested mapping for new users can be found below.
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  9. After applying changes to the keyboard configuration, return to the Live camera view and the controls will be available for use.

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Categories
Knowledge Support Support exacqVision Server Categories Products exacqVision Hardware

USBDIO Modules connected to IP only NVRs will not have the PTZ use option

This is because that control should be provided by the encoder and the PTZ plugin is not installed.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Mechanical PTZ tab will not show up for Samsung cameras

When updating ExacqVision Server straight to 21.03 from a version prior to 9.8 the mechanical PTZ tab disappears.

On the previous version below 9.8, update to ExacqVision Server 19.12 and verify the mechanical PTZ tab is there.

Then update to ExacqVision Server 21.03 and verify the mechanical PTZ tab is there. If it is not, downgrade back to 19.12 and repeat the process.


A related behavior is also being reported of fresh installs of Samsung cameras ranging from 21.03 up to 23.09.9.0 server. If this is seen the work around best used at this time to provide working PTZ are the following.

Workaround:
First , check the cameras xml to see if it has the PTZ settings set to “1” (seen below). If it does not, edit the file on the current version. Make sure to follow steps 2-8 seen below here to apply the change properly. If this fails then proceed with following steps 1-10.

1. Downgrade to 19.12 (when doing so make sure to have a good config or know the credentials for the cameras.) Later on when updating back to a current version you will need to re add the password to the camera.
2. Disable camera from client.
3. Stop the server service.
4. Edit the camera xml.
5. Edit the line starting with PTZ Pan, Tilt, Zoom, Focus, Iris Enabled and Supported.
Edit the “0” and make all of them “1”

<PTZ Pan="1" Tilt="1" Zoom="1" Focus="1" Iris="1" Enabled="1" Supported="1">

6.Save the file.
7. Start the server service.
8.Enable the Camera in the client.
9.Check to see if the Mechanical tab is viewable in the camera settings page of the client.
10. Update to any version.

This is being backpatched to 24.06_RC


Categories
Knowledge Support Support Categories Products exacqVision Integrations

Does Exacq use the Bosch BiPhase PTZ Protocol

No, Exacq uses the Bosch OSRD Protocol.  

To send BiPhase you will need a converter like the LTC8786, which connects to the DB9 RS232 port on the back of the unit.

Categories
Knowledge Support Support exacqVision Server Categories Products

ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked

Product

exacqVision Server 6.2 to 7.2.3

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Symptom

ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked. This is because the XML is reporting the secondary context as being an independent PTZ which is something generally used for fisheyes where PTZing one stream doesn’t PTZ the other streams.

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Workaround

No workaround

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Resolution

Update exacqVision Server to 7.4.0

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Categories
Knowledge Support Support exacqVision Server Categories Products

Saved Digital PTZ View displays incorrectly when searching

Product

exacqVision Client 6.0 to current

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Description

If you use the same video input, one with digital PTZ enable and zoomed in and the other with Digital PTZ disabled, the saved view will not display as intended when searching that view on the Search Cameras page.

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Solution

Enable Digital PTZ on both instances.

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