Description There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize. Product Exacq Server 24.03.7.0Camera Info: Samsung PNM-C34404RQPZFW used: 23.01.04_20240417_R650 https://www.exacq.com/integration/ipcams/#getCameraRecord=901b747e-fcbf-5464-7543-5aeb7ae3afe8~nstep_id=step-3 Steps to Reproduce In the Client go to Add IP Cameras under the configuration. Add the first… Continue reading Samsung PNM-C34404RQPZ Connection Issues
Tag: Plugin
analyticpi plugin fails to load
Description Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of “Failed – – 1” and the Version column displays “load code – 1”. <br> Product <br> Expected Result Users expect the analyticpi plugin to show a Version number… Continue reading analyticpi plugin fails to load
exacqVision DSX Integration Guide
Overview DSX is a powerful access control system monitoring application. This integration solely supports PTZ, Live View and Recorded View video and utilizes evAPI. <br> Requirements <br> Installation Before configuring WinDSX for use with the exacqVision System, complete the following steps: <br> Configuration <br> <br> <br> <br> <br> NOTE: If socket errors appear when you… Continue reading exacqVision DSX Integration Guide
Cameras Added With the Wrong Plugin Causes exacqVision Server Crash Loop
Description Adding certain cameras with the wrong plugin type causes the exacqVision Server to go into a crash loop. Product Steps to Reproduce Expected Results Actual Results Solution NOTE: This has been specifically observed when Illustra cameras are added with Illustraflex instead of Illustra3 and Samsung cameras are added with Onvif instead of Samsung <br>
Samsung Trigger Inputs Not working
Description When the input is triggered on the camera, the input trigger in exacqVision client does not change state. Note: this effects Samsung SUNAPI2 cameras Steps to Reproduce Connect a switch to the cameras input trigger. In the cameraConfigure Alarm output 1 (N.O.)/Pulse/5sIn the Clientadd the camera using the Samsung pluginConfigure Trigger Input (Open)Verify trigger status Normal and… Continue reading Samsung Trigger Inputs Not working
ONVIF Plug-in Crash with Invalid First Video Profile
In rare cases, a camera’s firmware might not provide valid video as the first profile, causing the ONVIF plug-in to crash and producing a log message of “profile 0 missing video encoder configuration.” This was specifically observed with an APAC camera running version 1.1 firmware. This could affect exacqVision Server 6.2.x and later. <br> As… Continue reading ONVIF Plug-in Crash with Invalid First Video Profile
ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash
Affected platforms exacqVision 5.4 or later <br> Symptom When certain cameras are connected using the ONVIF plugin and the plugin is configured to use metadata streaming to receive motion and alarm events, a memory leak is possible. If memory usage increases enough exacqVision can crash. The crash is typically in ntdll which show a heap… Continue reading ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash
Illustra3 links device level connection to video stream
Description Illustra3 supports a separate http socket to stream metadata such as analytic/motion/input trigger. This allows the device level support of events independent of the video stream. Which provides a device level connection state that could be use to monitor the device. <br> Version Introduced r52213 (RC 5.10.x) <br> Platform All <br> Steps to reproduce illustra3… Continue reading Illustra3 links device level connection to video stream
Illustra3 – Invalid event linking item when analytic rule name is changed on the camera
Analytic support for the Illustra3 plugin in server version 8.0.x requires firmware 1.2.x and above. <br> There are two analytic engines, face detection and object tracking. For object tracking rules, the firmware does not provide a unique id but are based on name provided by the user when the the rules are created. Because of… Continue reading Illustra3 – Invalid event linking item when analytic rule name is changed on the camera
Axis plugin motion detection alarm event might not expire
Description Setting a Record Video via Video Motion Event will not clear on an Axis Q6114-E camera running Edge software. <br> Tested Version Edge 7.6.1.93449Firmware 6.20.1Client 7.6.4.94409 <br> Platform Edge <br> Steps to reproduce Set a Motion Window on the camera via the ClientConfirm Motion Detection is functionalCreate a new Event in Event Linking –… Continue reading Axis plugin motion detection alarm event might not expire