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Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App

Overview

exacqVision Mobile receives live and recorded video from the exacqVision Server

The exacqVision Mobile app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision Server, search for recorded video, and more. To access your exacqVision server over the internet from exacqVision Mobile, additional configuration may be required depending on your network and the method chosen to connect.

Connection Option 1 – Remote Connections

exacqVision Server/Client 24.09 and above add the Remote Connections feature, found as a node on the left hand navigation tree of the desktop Client.

Administrators that Enable Remote Connectivity may generate single-use access codes to to provide to their users. The user enters this access code along with their exacqVision user credentials to connect.

NOTE: Before enabling Remote Connectivity, read the manual or view our user video to understand the Mobile Optimized Streaming component of this feature.

Using this connection method, no ports need to be configured for inbound traffic on your firewall, making setup easier. The server initiates outbound communication to our secure Remote Connectivity switchboard in the cloud. Note, that this method requires exacqVision to have internet access.

The mobile user does not need to know the URL and exacqVision facilitates adding multiple Servers to the app with a single access code. The Remote Connections feature also enforces TLS encrypted communication between the exacqVision Mobile app and the exacqVision Server.

Use of this method is covered in detail within the exacqVision Client User Manual, as well as in the exacqVision Remote Connections video in our Video Library.

Connection Option 2 – Inside LAN

If your users are only connecting from inside the same LAN as the exacqVision Server, there is no need to configure Remote Connections or Port Forwarding. Simply use the ‘Enter a URL instead’ link when adding the Server connection and enter the internal IP address of the exacqVision Server host machine.

Connection Option 3 – Port Forwarding

For those administrators who prefer to use traditional methods, you may still configure your firewall to allow incoming connections.

The exacqVision Server listens for connections from exacqVision Mobile on port 8443 by default. This may be changed following the Changing the Mobile Listening Port for exacqVision Server article.

Mobile users will select the ‘Enter a URL instead’ link within the app when adding their Server connection, then enter the externally facing IP address of the site or hostname. If the port number has been customized using the article linked above they will add this to the end of the IP address or hostname.

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Cloudvue Networking Diagrams

Cloudvue Gateway

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Cloudvue Camera to Cloud (C2C)

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2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections

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Exacq Software/Service Connections Diagram

This diagram illustrates how the various Exacq applications work together and the ports used to communicate.

Internal (LAN)

Remote (WAN)

In cases where external users plan to connect for remote monitoring, you will may need to configure port forwarding on your router to allow traffic on those ports to pass through. exacqVision provides several ways to connect to your system from outside of your site’s LAN.

  • The Desktop Client software requires port forwarding.
  • Users of the exacqVision Mobile app may configure port forwarding or use the Remote Connectivity feature, configured within the Desktop Client.
  • Users connecting with the Web Browser Client or the Exacq Mobile 3 app may configure port forwarding, or use the Relay Service, configured within the exacqVision Web Service.

Remote Management

In the case of the Integrator Service Portal (ISP), this may connect to the server using an inbound connection to port 22609, or the server may be configured for an outbound connection to reach out to the ISP.

Additional Links

See also: exacqVision Default Ports

See also: Example Network Diagram for Multi-NIC Systems

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Accessing exacqVision from Tablets and Phones using the Exacq Mobile 3 App

NOTE: This article is a reference for Legacy Exacq Mobile 3 users. Users capable of upgrading their exacqVision Server to version 24.09 and higher should refer to the article: Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App on using the exacqVision Mobile app.

Exacq Mobile 3 receives live and recorded video from the exacqVision Web Service that is connected to the exacqVision recording application.

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The Exacq Mobile 3 app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision server, search for recorded video, and more. To access your exacqVision server over the internet from Exacq Mobile 3, additional configuration is required. The exacqVision Web Service must be installed and configured, and the web server must be accessible through the internet.

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The following steps provide an overview of the process required to deploy Exacq Mobile 3 in your environment:

  1. The web service can be installed on the Exacq NVR server or on a separate server. See the exacqVision Web Service User Manual for more details on installation and configuration.
  2. By default, the exacqVision Web Service listens on port 80. This can be modified as needed. 
    NOTE: A static IP address or DNS name resolution for the web server is recommended to ensure clients can consistently connect from the Internet.
  3. Install and configure the Exacq Mobile 3 application on your device. Compatible devices and configuration steps are described in the Exacq Mobile 3 User Manual.

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If you have completed these steps but you cannot see video from Exacq Mobile 3, perform the following troubleshooting steps until the issue is resolved:

  • On the web server, open a browser and go to the address 127.0.0.1. (If you have changed the port from the default of 80, add a colon and the port number, such as 127.0.0.1:81.) If the exacqVision Web & Mobile Solutions login page does not load, the exacqVision Web Service is not running or is not properly configured on the server.
  • If the page does load, open the web browser on your mobile device using the cellular data connection instead of WiFi. Load the externally accessible web address of the web server. If the exacqVision Web & Mobile Solutions login page does not load, the name resolution or internet connectivity of the web server is not properly configured on the server.
  • If the page does load, open the Exacq Mobile 3 app and confirm the address and port settings for your server.
  • If these steps to not resolve the problem, contact Exacq Technical Support.

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See also:
Exacq Software/Service Connections Diagram
Example Network Diagram for Dual NIC Systems

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Why do I see the 127.0.0.1 IP address in my Add Systems list?

Modern computer networks require each device on the network to have a unique IP address. These addresses are used so that computers know how to communicate with each other and so that network equipment knows where to route the traffic crossing its path.

When using the ExacqVision Desktop Client application from a client workstation to connect to your ExacqVision Server application on another machine, perhaps on the other side of your office, you will need to enter the server’s IP address so the two machines can communicate.

However, TCP/IP includes some “shortcuts” that make routing communication more efficient when two applications running on the same machine need to communicate. These “shortcuts” are called loopback addresses and tell the machine not to bother sending the message out onto the network only to have the network send it right back.

127.0.0.1 is an IP address that always refers to “this machine”; the local computer. An ExacqVision Client can always connect to a server running on the same computer using the 127.0.0.1 IP address, regardless of the actual IP address being used by the NIC in the computer. The same can be said for “localhost,” which may be used in place of the address 127.0.0.1 in many applications. Both “localhost” and the address 127.0.0.1 refer to “this machine.”

Do not delete 127.0.0.1 or ‘localhost’ from your systems list. Using 127.0.0.1 instead of the actual IP address of the NIC ensures the fastest and least troublesome connection to the ExacqVision Server running on the same computer.

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The 127.0.0.1 loopback address is an IPv4 address. While IPv6 has been a growing protocol for several years, it is still primarily used by service providers and external routing. Within private networks such as offices and homes, the older IPv4 protocol is still standard.

In case you’re wondering, the loopback address in IPv6 can be written as:
0:0:0:0:0:0:0:1 or as ::1

At the time of this writing, ExacqVision Server does not support IPv6 addressing.
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