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Knowledge Support Cloudvue Cloudvue Cameras Support Categories Products

Johnson Controls Updated NDAA 2019

Johnson Controls Updated NDAA 2019
JohnsonControlsUpdatetoNDAA_2019.pdf
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Knowledge Support exacqVision Client exacqVision Server exacqVision Webservice

M-Series – Updating exacqVision Software

In order to comply with the NDAA  “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported.

  1. Install or upgrade exacqVision Server, exacqVision Client and exacqVision Web Server to version 20.03
  2. Upgrade exacqVision Server and exacqVision Web Server to version 21.09.

Note: The exacqVision Client version should not be updated past version 20.03

Upgrade Paths

Local Client – 20.03 only
Server – 20.03 > 21.09 or above
Web service – 20.03 > 21.09 or above

Additional Resources

Knowledge Base Article #1580 “How to update the M-Series recorder”

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Knowledge Support Support exacqVision Server Products

Certain Illustra models may cause recording to stop

Description

Certain models of Illustra cameras, on connection, may cause server to stop streaming from all other Illustra cameras.

Steps to reproduce

  • Add a ISL02P6OCWTT, firmware 0.0.0.15 (Local for Local camera that doesn’t comply with NDAA)

Expected result

  • all supported illustra3 cameras continue to record

Actual result

  • all illustra3 cameras stop recording (plugin’s read thread exit)

Work Around

  • upgrade the camera to firmware version 0.0.0.20