Tag: MOV

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exacqVision Server Windows Knowledge Support Support exacqVision Server Products

Attachment from Email Notifications do not Play Back

Description

Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email.

Product

exacqVision Server 23.09.6.0

Steps to Reproduce

  1. The event is triggered and sent via notifypi.
  2. The email is sent and received with an attachment.
  3. When a user clicks on the attachment it will not play back the .mov file.

Expected Results

Users should be able to play back the native attached file. 

Actual Results

The attachment will open, but only shows an empty out player with a scroll bar.

Solution

The current release of exacqVision Server 23.09.6.0 uses an old custom code module. This module has been replaced with ffmpeg and we plan to package video as .mp4 as an option in the March 2024 release.

Workaround

Use the VLC application on the mobile device.

Once installed:

  1. From the email received on the device, press and hold the attached file in the email to bring up an iPhone menu.
  2. Select SHARE.
  3. A new menu opens.
  4. Select VLC.
  5. The file will play through the VLC application.
Categories
Video Library Configuration exacqVision Client Categories Products

Export File Types

Export File Types NEW

Gain a deeper understanding of the benefits each of the many export file types available from ExacqVision provides you.

If an incident occurs and you need to share recordings with your management, a legal representative, law enforcement, or others… knowing which file type provides the protections or data needed, and that they can review is key.