After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again.
Product
Camera models:
QNP-6230 PTZ
QNP-6230H PTZ
Firmware:
fw 1.40.02_20191031
fw 1.40.03_20201203_R410
Steps to Reproduce
Have the camera setting on the home preset.
Select a second PTZ preset for the camera to move to. In the photo below you can see that the camera’s web interface indicates motion has stopped in the graph to the right of the camera’s image.
Motion stops working in the cameras gui.
Go to client and edit any motion window settings.
Motion will resume in the cameras gui.
Note if on a tour- this will also be affected by the movement of the presets.
Expected Results
PTZ tours or presets should work after the camera moves to the new preset location.
Actual Results
The camera stops detecting motion events after a preset is selected and the camera has moved.
Solution
Testing has shown that firmware 2.10.02_20220324_R614 has corrected this behavior on the camera.
In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop.
Solution
To reduce the false triggers the following can be done.
Reduce the sensitivity of the motion area.
Draw multiple motion windows in the area.
Reduce the sharpness of the image. (This may make the image slightly blurry).
You should now see start and stop alarms in the camera web page as well as recording in exacq.
If you run in to an Exacq system where it says “Motion Not Supported” there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software.
It will be listed under something like Analytics>Motion or Alarms or Motion.
To enable motion detection on an Illustra 825 Pro Minidome in exacqVision, Stream 2 should always be set for H.264 video compression format with a resolution of 1920×1080 or less. The encoder chip in this camera generates motion notification only on an H.264 stream at that resolution or lower.
