Tag: Motion detection

H265 Motion Detection Fails on Panasonic WV-S8531N

Description  The Panasonic WV-S8531N fails to detect motion when using H265 option. Product  ExacqVision Server Steps to Reproduce  Expected Results  Motion is detected and video records. Actual Results  Motion is not detected and video is not recorded. Solution Updating firmware to S8531_202ES allowed the camera use Motion with H265 format on Server 22.09. AES-146 <br>

Motion Detection Fails on HikVision DS-6716HUHI-K Encoder

Description The HikVision DS-6716HUHI-K encoder fails to record when set to motion detection recording schedule in exacqVision. Note: This device has been deprecated by the manufacturer. Product  Steps to Reproduce  Expected Results  Motion is detected and video is recorded Actual Results  Motion is not detected and video is not recorded Solution We have found that… Continue reading Motion Detection Fails on HikVision DS-6716HUHI-K Encoder

Samsung Motion Issues

Description  Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product  Steps to Reproduce  Expected Results  Actual Results  Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description  After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again. Product  Camera models: Firmware: Steps to Reproduce  Have the camera setting on the home preset. Expected Results  PTZ… Continue reading Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Description  Samsung motion settings disappear when last motion window is removed. Product  ExacqVision Server 21.12.2.0 Steps to Reproduce  Expected Results  Motion Windows are removed and new motion windows can be created Actual Results  Motion Windows are removed but Motion Window settings have disappeared Solution This has been resolved in exacqVision Server version 22.03 03/03/2022 v22.03.0… Continue reading Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Low Light Motion Setup

Problem In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop. Solution To reduce the false triggers the following can be done. Reduce the sensitivity of the motion area.Draw… Continue reading Low Light Motion Setup

Troubleshooting Motion Not Supported

If you run in to an Exacq system where it says “Motion Not Supported” there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software. It will be listed under something like Analytics>Motion or Alarms or Motion.

Illustra 825 Pro Minidome Motion Detection Limitation

To enable motion detection on an Illustra 825 Pro Minidome in exacqVision, Stream 2 should always be set for H.264 video compression format with a resolution of 1920×1080 or less. The encoder chip in this camera generates motion notification only on an H.264 stream at that resolution or lower.