| Dealer Gateway Setup Quick Start |
Tag: MAC
| Dealer C2C Setup Quick Start |
Encountered on : Ventura 13.5 and above
We need to make sure that the client machine is Joined to the Domain via the GUI method using the instruction in the following link from Apple.
https://support.apple.com/guide/directory-utility/configure-domain-access-diru11f4f748/mac
Encountered on : BIG SUR 11.4
Behavior: MAC Clients are not able to connect to the Domain Using LDAP only.
We need to make sure that the client machine has the krb5.conf file locally along with the krb5.key.
Below is an example of the server default file of the krb5.conf file.
Please note that this is an example and that your information would need to be entered in for the default realm instead of EXACQ.COM.
This file can be placed in the /etc/krb5.conf.
NOTE:
This file would need to be on both linux and Mac units.
Below are a few links to assist with configuration of the krb5.conf file for Mac OS.
http://web.mit.edu/macdev/KfM/Common/Documentation/preferences-osx.html
http://web.mit.edu/kerberos/krb5-1.12/doc/admin/conf_files/krb5_conf.html
https://stackoverflow.com/questions/52409808/macos-sierra-kerberos
For enterprise installations with many servers, a single .CSV file with all Server MAC addresses and license keys can be generated by ExacqVision. This file can be imported and applied to all the servers for bulk license updating or used for checking/ordering license changes and SSA extensions.
From Configuration mode, on the Systems page, click Export Licenses and browse to the location where you wish to save the .CSV file.
Updating the license keys in the .CSV file allows you to later upload the revised .CSV file, using Import License should you choose, to update the licenses on several servers at once.
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Affected platforms
Una LC-Series server with exacqVision Server 7.2
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Symptom
When an EasyConnect camera is plugged into an Una POE port, the camera is automatically discovered, but never automatically addressed. This is due to the camera being discovered with an empty MAC address.
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Workaround
This issue is intermittent, so clicking to rescan or unplugging and re-plugging the camera back into the POE port may result in discovering the camera with a MAC address, which allows addressing and connection to continue.
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Resolution
Update to exacqVision Server 7.2.3.88532 or higher
Video may be exported from exacqVision in different formats. The table below illustrates some of the differences in these formats.
Multi-Camera: For the purposes of this article, multi-camera means many camera streams are combined into a single exported file. When exporting as .MOV, .AVI, or .MP4 each stream will end up as its own file.
Self-Playing: The .EXE file format bundles the exacqVision ePlayer into the file. This allows the file to be opened and played back on any Windows desktop or server operating system. This file format does not play natively on Ubuntu/Linux or Mac systems.
For more details on .AVI and .MOV usage and codecs, please refer to Article 1925
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When using a joystick on Mac-based exacqVision Client software, Z-Axis operations do not work correctly. On an exacqVision Surveillance Keyboard (and most other devices), the joystick’s Z-Axis is mapped to the action of twisting the joystick, which is used to control zoom functions.
On some keyboards, zoom functionality can be mapped to a programmable button. See the keyboard manufacturer’s documentation for information about programming buttons.
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Joystick-Z-Axis-on-Mac-based-exacqVision-Client.pdfexacqVision licenses are generated based on the MAC address of the server. This document describes how to determine the MAC address of a computer.
Licensed exacqVision server
To find the MAC address of an existing, previously licensed exacqVision server, the simplest method is to run the exacqVision Desktop Client and click the Config button from the top-left toolbar. 
You may choose one of the following:
Option 1 – Systems
From the left-hand navigation panel, click on the Systems node at the top of the tree. The Systems panel displays a list of all added systems. MAC addresses for each system may be found in the MAC Address column.
If you do not see the MAC Address column, right-click on the column headers and toggle this column on/off from the view. Depending on the screen size you may also scroll right and left in this panel.
Option 2 – Configure System
From the left-hand navigation panel, expand the name of the server and click on the Configure System node. Click on the System tab across the top of the page. The licensed MAC Address is displayed near the license key field.
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Unlicensed server
On an unlicensed system the System tab on the Configure System page, shown in Option 2 of the Licensed exacqVision Server section above, will simply display the lowest value MAC address in the list of MAC’s found on the operating system.
If you have a brand new exacqVision Server that has no license applied yet but wish to contact Orders to add more camera licenses, which MAC should you provide? Many of our systems provide multiple network interfaces labeled Data. To avoid confusion and take advantage of any complimentary licensing** already assigned to your system we strongly recommend you stick to using the MAC for the interface labeled Management. You may also use the exacqVision License Retrieval tool to look up information for the most recently purchased license generated for your system by entering the system’s Serial Number.
For those installing exacqVision Server software on third-party machines, the interfaces do not have these labels and you may license any MAC you wish. Please review Which MAC address can I license? if you have questions about this.
Whether a Build-By-Exacq (BBE) system or third-party hardware, you can find the MAC Address for each network interface using multiple methods, seen below.
** Complimentary licensing may comprise of a given number of licenses included with the purchase of BBE hardware or licenses offered through the Illustra Advantage program.
Option 1 – exacqVision Client
- Open the exacqVision Client software.
- Navigate to the Configuration screen by clicking the cog wheel icon in the upper-left corner of the window.
- Expand the server node on the left-hand navigation tree and select Configure System nested beneath it.
- Select the Network tab from the top of the Configure System page.
- Each enabled network interface detected by the operating system is listed in the Interfaces panel. Selecting them displays the Status, IP Address, and MAC address for each.
Option 2a – PowerShell on Windows
While, running ipconfig within CMD does list MAC addresses, it does not list the interface labels. Using PowerShell is just as simple and provides a command to find label and its MAC.
- Open the Windows Start menu and type ‘PowerShell’, then select Windows PowerShell from the results.
- At the command prompt, enter the following command:
Get-NetAdapter -Name * - The results list the name of each interface, allowing you to find the Management interface, as well as the MAC in the MacAddress field, and status.
NOTE: We strongly recommend keeping licensing tied to the Management interface. Data interfaces are best to leave unlicensed to avoid confusion and be used for camera traffic or in some cases archiving/iSCSI use. Users of X-Series systems should avoid licensing MAC addresses used by iDRAC interfaces.
Option 2b – Terminal on Ubuntu Linux
- Open the Terminal program.
- At the prompt, type
ifconfigand press Enter. - Locate the entry for Mgmt_Port.
- The MAC address for this interface is found in the HWaddr field, as seen in the below example.
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No, Exacq does not support the PowerPC version of the Mac, and we do not currently have plans to support it.
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Does-Exacq-support-the-PowerPC-version-of-the-Mac.pdf