Tag: Linux

SCN-00000014 – ExacqVision Servers with Ubuntu 18.04 and Higher Network Troubleshooting

SCN #SCN-00000014Title of SCNExacqVision Servers with Ubuntu 18.04 and Higher Network TroubleshootingTRAC #Effective VersionApril, 2019Products AffectedServerReason for Change (Summary)Hardware manufacturing is now shipping all Linux systems (except the M-Series) with Ubuntu 18.04. Change Network troubleshooting in exacqVision Ubuntu systems has traditionally been accomplished using the ifupdown package of tools and commands.  ‘ifupdown’ is now deprecated… Continue reading SCN-00000014 – ExacqVision Servers with Ubuntu 18.04 and Higher Network Troubleshooting

Enabling stronger cipher/protocol security with Enterprise Manager

If your exacqVision Enterprise Manager is already using HTTPS as described in our Knowledge Base Article ‘How to Enable HTTPS for ESM’ you can make sure you are using strong ciphers and the most current ssl protocol using this document. <br> Locate and make the indicated changes to the file httpd-ssl.conf <br> Windows C:\Program Files\exacqVision\EnterpriseManager\apache_solr\apache2\conf\extra\httpd-ssl.conf… Continue reading Enabling stronger cipher/protocol security with Enterprise Manager

Downgrading Enterprise Manager to 19.06 and below

Issue Downgrading exacqVision Enterprise Manager from 19.09 to any version lower will fail due to the migration from Python2 to Python3.  Manual steps will be required in order to downgrade to 19.06. <br> Note: Instructions below provide a downgrade path to 19.06.  If you need to downgrade beyond that, follow these instructions, then you can… Continue reading Downgrading Enterprise Manager to 19.06 and below

Solr vulnerability – CVE-2017-12629

Enterprise Manager Enterprise Manager (formerly ESM) includes a version of Apache Solr which is vulnerable to attack allowing remote code execution.  Further information can be found here: https://nvd.nist.gov/vuln/detail/CVE-2017-12629 <br> Mitigation: It is recommended that you follow the steps below appropriate for your Operating System. For Windows Note: File paths vary depending on installation, 64-bit or… Continue reading Solr vulnerability – CVE-2017-12629

Troubleshooting Cloud Drive

Note: Only H.264 streams are currently allowed for Cloud Drive.  All other streams will be hidden on the Archiving Schedule page. Note: Audio is not currently supported for Cloud Drive. <br> As of 9.8, Cloud Drive technically runs as a side integration that is installed by default.  This results in log files that are separate… Continue reading Troubleshooting Cloud Drive

How to eliminate storage alarms with “poll error”

Description Increasing customer reports of storage alarms with “poll error” on Linux systems. This is a legitimate indication that core’s memory usage is high enough to prevent us from executing storage monitoring utilities, and user should somehow reduce memory usage. <br> However, server 9.9.8 introduces a redesign of SysmgmtPI that eliminates the occurrence of poll… Continue reading How to eliminate storage alarms with “poll error”

Hard Drive Self-Test Broken On Older Linux Systems with 9.2

Symptom: When clicking the ‘Self-Test’ button for hard drives, nothing happens. <br> Problem: Introduced in exacqVision Server 9.2.1, a code change broke the self-test functionality for older Linux systems that do not have Smartctl installed.  Smartctl is not listed in the ‘Version Information’ panel on the ‘System Information’ page of the client.  <br> Solution: Option… Continue reading Hard Drive Self-Test Broken On Older Linux Systems with 9.2

Changing the Kiosk User Language On Ubuntu/Linux

Systems built by Exacq with Ubuntu 16.04 and higher will have an ‘Exacq Kiosk User’ icon on the administrator’s Desktop. More details on Kiosk users can be found at KB:22542. Click to run this program. There should be no users listed here when you begin. If there are already Kiosk user accounts created, the following configuration… Continue reading Changing the Kiosk User Language On Ubuntu/Linux