Tag: Level2

Camera Subscription Button Greyed Out or Dimmed

Description  When applying camera subscriptions the Save Subscriptions button is dimmed and unavailable. Product  Cloudvue Steps to Reproduce  Login to CloudvueOn the navigation bar Select AccountSelect the Devices  TabSelect the pencil Icon to edit a specific device (C2C or Gateway)Select the Subscriptions TabSet the Cloud Drive Subscriptions for each video deviceWhen complete click Save Subscriptions… Continue reading Camera Subscription Button Greyed Out or Dimmed

Samsung Motion Issues

Description  Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product  Steps to Reproduce  Expected Results  Actual Results  Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.

2022-12 September Quarterly Release Training

ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training

Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Description  If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product  Steps to Reproduce  Enter steps to reproduce the issue bulleted or numbered list recommended Expected Results  Actual Results  It will blue-screen the system.… Continue reading Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Geovision – Onvif Not Triggering Motion

Description exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin.  IP camera database indicates motion is supported  for the GV-TBL8810 Product  exacqVision Server 22.09Onvif Plugin  (onvifnvcpi.json)Geovision CamerasGV-TBL8810 Steps to Reproduce  Add Geovision camera to exacq serverConfigure motion on exacq and or the cameraTrigger motion Expected Results  Motion is triggered Actual Results … Continue reading Geovision – Onvif Not Triggering Motion

Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers

Description  Customers have reported that they are unable to unlock doors using previously enrolled  ioSmart readers in panelless mode.  In addition users are unable to enroll new readers.  Engineering is aware of the issue and a fix will soon be pushed to all controllers. Products CloudvueCloudvue Access AppCloudvue Mobile AppEntraPass Go Pass AppKantech panelless ioSmart… Continue reading Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers

Kantech will not stay connected on Version 22.09.2.0

Description  Kantech Connection will not stay connected on Exacq Server Version 22.09.2.0. The connection will only stay connected for 5 seconds and then it disconnects. Product  Exacq Server 22.09.2.0Reported on Kantech 8.30.05 and 8.50. Steps to Reproduce  Update server to 22.09.2.0Check connection status in integration page and integration will disconnect. Expected Results  Integration should remain… Continue reading Kantech will not stay connected on Version 22.09.2.0

WFE Logs Growing Unexpectedly Large

Description  The WFE log file was]observed to be 30 GB and was filling the OS partition Product  exacqVision Web Server v21.06 Solution For reference the WFE Log File Locations are: Linux Windows Fully purge the exacqVision Web Server softwareVerify the exacqVision Web Server install folder has been removedReinstall exacqVision Web ServerWFE file sizes should then… Continue reading WFE Logs Growing Unexpectedly Large