Description The Kantech EntraPass Go Pass App Version 2.20 has broken the Cloudvue Integration and customers are no longer showing panel-less ioSmart Bluetooth Card Readers resulting in them being unable to unlock doors. Product EntraPass Go Pass App version 2.20Kantech panel-less ioSmart Bluetooth Card Readers Solution Please advise customers they will need to install the… Continue reading Kantech EntraPass Go Pass no Longer Shows Panel-less ioSmart Bluetooth Card Readers
Tag: Level2
Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup
Description After performing all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address. A search for the devices MAC address in Cloudvue Manager does not return any results. Product exacqVision Server Steps to Reproduce Perform all steps found in Knowledge Base… Continue reading Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup
Local security policy will cause client-side Kerberos failure
Description A local security policy set from the domain controller causes client-Kerberos failure on client machines. Product Any ExacqVision NVR Any client machines or third-party client machines Steps to Reproduce Integrate NVR to your domain controller using LDAPUse single sign on to authenticate on client machine Expected Results single sign on succeeds and you are… Continue reading Local security policy will cause client-side Kerberos failure
Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher
Description If you are using mssql database with EM and updating from 21.12 or lower to 22.06 you will get the crying stickman when trying to log into the web gui. When checking the webservice logs you will get invalid column errors such as.. ][ODBC Driver 17 for SQL Server][SQL Server]Invalid column name ‘lastSaveOrUpdate’. (207)… Continue reading Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher
Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering
Description If you are exhibiting an event monitoring rule for analytical Event Source of any type you can not save the event rule IF your SYSTEM name of the NVR is the SAME name as the Event Source Device. Product Steps to Reproduce Go to Event Monitoring and set the rule up. Expected Results The… Continue reading Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering
The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.
Issue The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode. When checking the EM logs, it shows. Solution This issue has been fixed on Exacq EM version 22.09.2.0 or newer.
Infinova – Onvif not triggering motion
Description When the Infinova camera is added there is no motion shown in the client Product Steps to Reproduce Expected Results Motion is triggered Actual Results No Motion seen on Exacq Solution Add the following to the section to the onvif JSON file in the server configuration. <br> Note: If upgraded this will be removed… Continue reading Infinova – Onvif not triggering motion
2022-09 September Quarterly Release Training
*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training
Sunell camera not taking transport option/dropping connection
Title Sunell camera not taking transport option/dropping connection. Description Exacq will connect to Sunell camera but the connection will drop and Exacq will try to reconnect. Product Exacq Sever Steps to Reproduce Connect the camera to ExacqConnection will drop after a few seconds. Expected Results Camera stays connected. Actual Results Camera disconnects after a few… Continue reading Sunell camera not taking transport option/dropping connection
Can the Web Server run on an Exacq NVR
Yes, All of the NVR’s we provide allow the use of the Web Services to run on that local machine. There are exceptions to this with the different hardware we provide. There are scenarios that might impede the performance on any Operating System, given the work load or use case for said machine. One example… Continue reading Can the Web Server run on an Exacq NVR